ZG
Zenzile G
1 reviews | Active since Sept 2026
16 Sept 2026, 09:22
I'm Frustrated.....Im not happy
I'm Frustrated.....
Ticket ***
I had this issue since Saturday the 12 SEPTEMBER, I'm working at home using the WIFI, now I'm unable to work home since this issue that you guys unable to assist me with, no one is calling me or giving me feedback regarding this issue. its been five days now without my WIFI working and I’ve been calling for feedback no one is calling me back and explaining what is happening, I'm getting tired now every month this account is been paid and I’ve been the loyal client to metrofibre, but now this is how you treat your clients not taking this matter seriously, I’m not happy with your service at this point
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Replies (1)
MetroFibre Networx's replyOfficial
16 Sept 2026, 09:38Dear Zenzile
Thank you for taking our call.
As discussed, the MetroGo Department will be contacting you directly to assist with your query and work towards resolving the issue.
We understand the frustration caused, especially with the impact on your ability to work from home, and we appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking our call.
As discussed, the MetroGo Department will be contacting you directly to assist with your query and work towards resolving the issue.
We understand the frustration caused, especially with the impact on your ability to work from home, and we appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply16 Sept 2026, 09:38
Official
Dear Zenzile
Thank you for taking our call.
As discussed, the MetroGo Department will be contacting you directly to assist with your query and work towards resolving the issue.
We understand the frustration caused, especially with the impact on your ability to work from home, and we appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking our call.
As discussed, the MetroGo Department will be contacting you directly to assist with your query and work towards resolving the issue.
We understand the frustration caused, especially with the impact on your ability to work from home, and we appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations