If zero stars were possible, that’s what MetroFibre would get!!

Cancellation notice was submitted in writing on 11 December 2025. In line with the Consumer Protection Act (Section 14), the service should have ended on 11 January 2026. Instead, MetroFibre attempted to push the termination date to the end of the month and continue billing.

Multiple emails with proof were sent. No response. No correction. Just silence and ******** billing attempts.

A company’s internal delays or poorly trained staff do not override South African law. Trying to enforce an end-of-month policy in conflict with the CPA is unacceptable and misleading.

If you’re considering MetroFibre, be warned: 1) Cancellation is not handled lawfully 2) Communication is ignored 3) Billing practices are questionable

I would strongly advise looking elsewhere unless you enjoy fighting to enforce your basic consumer rights.