AZ
Avuzwa Z

1 reviews | Active since Oct 2020

20 Feb 2025, 18:51

If you’re contemplating signing up with Metro Fibre, this is a sign not to

This is seriously becoming a problem and it’s happening every month, my internet was suspended since yesterday and yet I’m on debit order I think at this point I should just cancel the whole thing, I honestly cannot keep doing this. I have a class to attend and no internet. Worse part is I called earlier and was told it was going to restored in 30 minutes this did not happens, I get home, ready to attend a class and theres no connection

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Replies (5)
MetroFibre Networx
MetroFibre Networx's reply20 Feb 2025, 20:14
Official
Dear Avuzwa Zoko

Thank you for your message. We acknowledge the ongoing issues you’ve been experiencing with your service. Your service has now been restored, and moving forward, the accounts will process the debit order as expected.

We understand the inconvenience this situation has caused, especially with your class, and we will continue to monitor to ensure smoother service going forward.

If you have any further concerns, please feel free to reach out.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations

AZ
Avuzwa Z's update20 Feb 2025, 20:58
Reviewer Update
I’ve heard that song many times before, and guess what? You’ll be singing the same tune again next month after restoring my connection which wasn’t supposed to be suspended to start begin with.
MetroFibre Networx
MetroFibre Networx's reply20 Feb 2025, 21:39
Official
 We have escalated the matter and requested that the account not be suspended and that the debit order be loaded. 
AZ
Avuzwa Z's update22 Mar 2025, 14:46
Reviewer Update
Did I not say I will be back to this comment? My damn account is suspended yet again
MetroFibre Networx
MetroFibre Networx's reply24 Mar 2025, 14:44
Official
Dear Avuzwa,

Thank you for reaching out. 

We can confirm that your service is not suspended—your account remains active, and your fibre link is up and running with optimal readings.

Best regards,
Marilize
MetroFibre Complaints & Escalations