CE
Christopher E
1 reviews | Active since Feb 2017
20 May 2026, 08:25
If you want permanent problems use MFN
This must be the worst ISP and FNO in the world its just sad that they keep areas hostage with their bad service.
Since the day they installed my fibre 3+ years ago its a headache atleast once a week.
Now again my line have been off for almost 2 weeks. They dispatched their contractor just to tell me they swopped fibres and a Metro fibre technician must come to resolve. I'm tired of phoning their NOC as I keep on getting the same reply everyday that my line will be fixed today, needless to say its just another mislead of them. Also logging tickets is useless and they keep on closing them. I wish I could rate them -200 stars instead of the minimum of 1 star.
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Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
20 May 2026, 09:37Dear Christopher Erasmus
Thank you for sharing your concerns and the detailed feedback regarding your service experience.
The ongoing outage and repeated service interruptions are noted, along with your frustration regarding communication, ticket handling, and delays in resolution. The matter has been escalated for urgent attention, including review of the fibre fault and contractor feedback provided.
We remain focused on resolving this as quickly as possible and will revert with updates as soon as they are available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your concerns and the detailed feedback regarding your service experience.
The ongoing outage and repeated service interruptions are noted, along with your frustration regarding communication, ticket handling, and delays in resolution. The matter has been escalated for urgent attention, including review of the fibre fault and contractor feedback provided.
We remain focused on resolving this as quickly as possible and will revert with updates as soon as they are available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 May 2026, 09:37
Official
Dear Christopher Erasmus
Thank you for sharing your concerns and the detailed feedback regarding your service experience.
The ongoing outage and repeated service interruptions are noted, along with your frustration regarding communication, ticket handling, and delays in resolution. The matter has been escalated for urgent attention, including review of the fibre fault and contractor feedback provided.
We remain focused on resolving this as quickly as possible and will revert with updates as soon as they are available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your concerns and the detailed feedback regarding your service experience.
The ongoing outage and repeated service interruptions are noted, along with your frustration regarding communication, ticket handling, and delays in resolution. The matter has been escalated for urgent attention, including review of the fibre fault and contractor feedback provided.
We remain focused on resolving this as quickly as possible and will revert with updates as soon as they are available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
CE
Christopher E's updateReviewer Update
20 May 2026, 10:35This is really pathetic when its time to pay MFN dont wait one just need to pay but when a fault need to be fixed the client can go to hell and back and still he wont receive service
CE
Christopher E's update20 May 2026, 10:35
Reviewer Update
This is really pathetic when its time to pay MFN dont wait one just need to pay but when a fault need to be fixed the client can go to hell and back and still he wont receive service
CE
Christopher E's updateReviewer Update
20 May 2026, 12:33My line is fixed would just like to thank Shawn and his colleague from Lansol Communication for their assistance in this regard
MFN can you please indicate why a public poor service review have to be given first before you do something and why could the technician of Sunday not fix the line although from the same contractor
MFN can you please indicate why a public poor service review have to be given first before you do something and why could the technician of Sunday not fix the line although from the same contractor
CE
Christopher E's update20 May 2026, 12:33
Reviewer Update
My line is fixed would just like to thank Shawn and his colleague from Lansol Communication for their assistance in this regard
MFN can you please indicate why a public poor service review have to be given first before you do something and why could the technician of Sunday not fix the line although from the same contractor
MFN can you please indicate why a public poor service review have to be given first before you do something and why could the technician of Sunday not fix the line although from the same contractor
CE
Christopher E's updateReviewer Update
21 May 2026, 12:05Clearly I got excited to quickly as they only managed to keep the link online for about 6hours before it went down again
CE
Christopher E's update21 May 2026, 12:05
Reviewer Update
Clearly I got excited to quickly as they only managed to keep the link online for about 6hours before it went down again
CE
Christopher E's updateReviewer Update
21 May 2026, 12:07@Metrofibre what will you be doing to resolve this issue for once and for all?
CE
Christopher E's update21 May 2026, 12:07
Reviewer Update
@Metrofibre what will you be doing to resolve this issue for once and for all?