LB
Logan B
1 reviews | Active since Jul 2025
27 Feb 2026, 19:06
If you want no service or customer care then this is the company for you.
Horrible Horrable company and don't know the meaning of service or customer care. If I am not transferred from agent to agent the whole time then they have the indecency to disconnect my service after I have been paying month after month. Really disappointing.
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Replies (1)
MetroFibre Networx's replyOfficial
27 Feb 2026, 19:18Dear Logan,
We have reviewed your account following your feedback, and the experience you’ve described is concerning.
Repeated transfers between agents and a service disconnection despite consistent monthly payments is not the level of service we aim to provide. Your matter is being escalated for a full review to determine what led to the disconnection and why resolution was not achieved during your prior engagements.
A memberog our team will be in contact with you directly to address this and provide clear feedback on the corrective steps being taken. We are committed to resolving this matter properly and improving the experience you’ve had.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We have reviewed your account following your feedback, and the experience you’ve described is concerning.
Repeated transfers between agents and a service disconnection despite consistent monthly payments is not the level of service we aim to provide. Your matter is being escalated for a full review to determine what led to the disconnection and why resolution was not achieved during your prior engagements.
A memberog our team will be in contact with you directly to address this and provide clear feedback on the corrective steps being taken. We are committed to resolving this matter properly and improving the experience you’ve had.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Feb 2026, 19:18
Official
Dear Logan,
We have reviewed your account following your feedback, and the experience you’ve described is concerning.
Repeated transfers between agents and a service disconnection despite consistent monthly payments is not the level of service we aim to provide. Your matter is being escalated for a full review to determine what led to the disconnection and why resolution was not achieved during your prior engagements.
A memberog our team will be in contact with you directly to address this and provide clear feedback on the corrective steps being taken. We are committed to resolving this matter properly and improving the experience you’ve had.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We have reviewed your account following your feedback, and the experience you’ve described is concerning.
Repeated transfers between agents and a service disconnection despite consistent monthly payments is not the level of service we aim to provide. Your matter is being escalated for a full review to determine what led to the disconnection and why resolution was not achieved during your prior engagements.
A memberog our team will be in contact with you directly to address this and provide clear feedback on the corrective steps being taken. We are committed to resolving this matter properly and improving the experience you’ve had.
Best regards,
Marilize
MetroFibre Complaints & Escalations