CE
Christopher E
1 reviews | Active since Feb 2017
04 Aug 2025, 11:18
If you want fibre dont use Metro Fibre
If you dont want internet you more than welcome to join Metro Fibre this network is really pathetic its more than a year now that I'm struggling to make them understand their bandwidth is running low in the area. My line is useless during peak hours and during the day unstable. I have proven this to them with multiple tests then they tell me its my ISP but they are the ISP. Technicians have been here many times and all say the same story the bandwidth is low in the area and I'm not the only one complaining and that Metro Fibre need to sort it out. I had many tickets logged and all end up at the same resolution and that is a non working fibre line. I have even proof to them that my backup mobile connection is more stable than their useless fibre line. It does not help you submit test results to them because they cant interoperate it and they will tell you that you not allowed to test the link because thats causing high data usage. So bottom line is that dont use them but also due to them being the only FNO in the area I am basically captured in this horrible non existing service.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
04 Aug 2025, 11:36Dear Christopher Erasmus
Thank you for taking the time to share your feedback.
We completely understand how frustrating and exhausting it must feel to deal with ongoing service instability, especially when you rely on a consistent fibre connection. The experience you’ve described is not what we strive to deliver, and we can see this has been an ongoing concern for quite some time.
We appreciate the detailed information you’ve provided, including the testing and technician visits. It’s clear that you’ve made every effort to help us understand the issue, and it’s extremely concerning to hear that a resolution has not yet been reached. Your comments regarding the network capacity and your comparisons with backup connections are being taken seriously.
While we may not be able to undo the experience you’ve had, we’d like to make sure your concerns are escalated appropriately. I will personally ensure your case is reviewed by our network and technical teams again, with full context, and we’ll reach out to you with the next steps.
Thank you again for bringing this to our attention. We’re committed to working towards a better outcome.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Aug 2025, 11:36
Official
Dear Christopher Erasmus
Thank you for taking the time to share your feedback.
We completely understand how frustrating and exhausting it must feel to deal with ongoing service instability, especially when you rely on a consistent fibre connection. The experience you’ve described is not what we strive to deliver, and we can see this has been an ongoing concern for quite some time.
We appreciate the detailed information you’ve provided, including the testing and technician visits. It’s clear that you’ve made every effort to help us understand the issue, and it’s extremely concerning to hear that a resolution has not yet been reached. Your comments regarding the network capacity and your comparisons with backup connections are being taken seriously.
While we may not be able to undo the experience you’ve had, we’d like to make sure your concerns are escalated appropriately. I will personally ensure your case is reviewed by our network and technical teams again, with full context, and we’ll reach out to you with the next steps.
Thank you again for bringing this to our attention. We’re committed to working towards a better outcome.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
CE
Christopher E's updateReviewer Update
04 Aug 2025, 11:59Good day,
Thank you for the response hopefully it can be resolved
Kind regards
Thank you for the response hopefully it can be resolved
Kind regards
CE
Christopher E's update04 Aug 2025, 11:59
Reviewer Update
Good day,
Thank you for the response hopefully it can be resolved
Kind regards
Thank you for the response hopefully it can be resolved
Kind regards
CE
Christopher E's updateReviewer Update
20 Aug 2025, 12:25Metro fibre like to write long stories here but action is null. I tried all avenues now to engage and get feedback nothing is happening even tried contacting their management and even they don't feel anything for their customers
Guys please don't use this business you will struggle forever
Guys please don't use this business you will struggle forever
CE
Christopher E's update20 Aug 2025, 12:25
Reviewer Update
Metro fibre like to write long stories here but action is null. I tried all avenues now to engage and get feedback nothing is happening even tried contacting their management and even they don't feel anything for their customers
Guys please don't use this business you will struggle forever
Guys please don't use this business you will struggle forever
MetroFibre Networx's replyOfficial
20 Aug 2025, 12:58Dear Christopher,
Thank you for your continued feedback.
We acknowledge your ongoing frustration and the seriousness of the concerns you've raised. Please rest assured that your case remains a priority, and we are actively reviewing it with our network team to fully understand the root cause and work towards a sustainable resolution.
We appreciate your patience as we work through this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Aug 2025, 12:58
Official
Dear Christopher,
Thank you for your continued feedback.
We acknowledge your ongoing frustration and the seriousness of the concerns you've raised. Please rest assured that your case remains a priority, and we are actively reviewing it with our network team to fully understand the root cause and work towards a sustainable resolution.
We appreciate your patience as we work through this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
15 Oct 2025, 07:56Dear Christopher,
Thank you for your feedback.
Please note that our team has engaged with you on multiple occasions in an effort to address your concerns and meet your expectations regarding the service. We regret that, despite these efforts, we have been unable to meet you at the level of expectation desired.
We appreciate the time you’ve taken to work with us and respect your decision going forward.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your feedback.
Please note that our team has engaged with you on multiple occasions in an effort to address your concerns and meet your expectations regarding the service. We regret that, despite these efforts, we have been unable to meet you at the level of expectation desired.
We appreciate the time you’ve taken to work with us and respect your decision going forward.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Oct 2025, 07:56
Official
Dear Christopher,
Thank you for your feedback.
Please note that our team has engaged with you on multiple occasions in an effort to address your concerns and meet your expectations regarding the service. We regret that, despite these efforts, we have been unable to meet you at the level of expectation desired.
We appreciate the time you’ve taken to work with us and respect your decision going forward.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your feedback.
Please note that our team has engaged with you on multiple occasions in an effort to address your concerns and meet your expectations regarding the service. We regret that, despite these efforts, we have been unable to meet you at the level of expectation desired.
We appreciate the time you’ve taken to work with us and respect your decision going forward.
Best regards,
Marilize
MetroFibre Complaints & Escalations