If you value your time, your sanity, and honesty, stay far away from MetroFibre.

Frustrating and Unprofessional Service from MetroFibre

I began my application with MetroFibre on 28 July. What should have been a simple process turned into a complete nightmare. I had to submit four separate applications before they would even proceed. After constant back-and-forth, they finally came to install on 8 August, almost two weeks later.

After installation, I was told my connection would be active within 24 hours. It wasn’t. When I called, I was told it should have been active immediately, and was given a WhatsApp number for “support.” The person on WhatsApp then told me activation actually takes up to 48 hours. The blatant inconsistency and lack of clear communication is unacceptable.

The service has been riddled with delays, contradictions, and poor communication from the very start. I have had to chase them every step of the way. I would strongly advise anyone looking for a smooth, honest, and professional installation process NOT to use MetroFibre. They do not deliver on their promises, and their customer service leaves much to be desired.