LM
Lebo M
1 reviews | Active since Nov 2017
04 Feb 2025, 11:10
If you are a remote worker don't use MetroFibre
They have too many outages...you will not have an uninterrupted month, EVER! Last week I had an outage that only affected me and this week again they have another one that affected my entire neighborhood. I will be changing service providers. March I won't be with them anymore.
And forget about them providing you with data, airtime or a credit note. They are a nightmare for remote workers.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
04 Feb 2025, 12:18Dear Lebo
We sincerely apologise for the inconvenience caused by the recent outages. Your service has now been restored.
Our team is actively working on ensuring that our fibre network remains stable and that outages are minimised. You should see improvements moving forward, leading to a more reliable and consistent connection.
We truly value your feedback and understand how important a stable connection is, especially for remote work. Please let us know if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the inconvenience caused by the recent outages. Your service has now been restored.
Our team is actively working on ensuring that our fibre network remains stable and that outages are minimised. You should see improvements moving forward, leading to a more reliable and consistent connection.
We truly value your feedback and understand how important a stable connection is, especially for remote work. Please let us know if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Feb 2025, 12:18
Official
Dear Lebo
We sincerely apologise for the inconvenience caused by the recent outages. Your service has now been restored.
Our team is actively working on ensuring that our fibre network remains stable and that outages are minimised. You should see improvements moving forward, leading to a more reliable and consistent connection.
We truly value your feedback and understand how important a stable connection is, especially for remote work. Please let us know if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the inconvenience caused by the recent outages. Your service has now been restored.
Our team is actively working on ensuring that our fibre network remains stable and that outages are minimised. You should see improvements moving forward, leading to a more reliable and consistent connection.
We truly value your feedback and understand how important a stable connection is, especially for remote work. Please let us know if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
LM
Lebo M's updateReviewer Update
04 Feb 2025, 12:22Your current performance is unsatisfactory. It is imperative that your company improves its services. I have made the decision to engage a different service provider starting in March. The choice is final, as I can no longer tolerate this level of uncer*****y.
LM
Lebo M's update04 Feb 2025, 12:22
Reviewer Update
Your current performance is unsatisfactory. It is imperative that your company improves its services. I have made the decision to engage a different service provider starting in March. The choice is final, as I can no longer tolerate this level of uncer*****y.
MetroFibre Networx's replyOfficial
04 Feb 2025, 13:18Thank you for your feedback. We understand your concerns and take your decision seriously. While we are disappointed to lose your business, we respect your choice and wish you all the best.
Should you need any assistance in the future, please don’t hesitate to reach out.
Should you need any assistance in the future, please don’t hesitate to reach out.
MetroFibre Networx's reply04 Feb 2025, 13:18
Official
Thank you for your feedback. We understand your concerns and take your decision seriously. While we are disappointed to lose your business, we respect your choice and wish you all the best.
Should you need any assistance in the future, please don’t hesitate to reach out.
Should you need any assistance in the future, please don’t hesitate to reach out.