SVSS
Sai Vibhuti Surujpal Sai
1 reviews | Active since Jul 2025
13 Mar 2026, 09:57
If I could give 0 stars, I would!!!
If I could give 0 stars, I would!!!
This company has been an absolute nightmare to deal with from start to finish.
I submitted written notice of cancellation on 11 December 2025, which legally makes the termination date 11 January 2026 in terms of the Consumer Protection Act (Section 14). Despite clear written proof, MetroFibre attempted to ********ly extend the cancellation date and continue billing.
After numerous emails and constant follow-ups, they eventually admitted their mistake and issued a credit note on 03 February 2026 for the overcharge caused by their failure to acknowledge the cancellation correctly.
The credit note clearly stated the refund would be paid by 28 February 2026.
It is now March 2026, and the money has still not been refunded. Multiple follow-up emails have been sent and, once again, they simply do not respond.
This has been the pattern from the very beginning: 1) Emails ignored 2) Commitments not honoured 3) Deadlines missed 4) No accountability whatsoever
At this point it genuinely feels like MetroFibre is holding onto customer money and hoping people eventually give up trying to get it back.
The level of incompetence and lack of professionalism is unbelievable for a telecommunications company that has access to customer debit orders.
If you are considering MetroFibre, ask yourself if you are comfortable with a company that: 1) Ignores cancellation notices 2) Attempts to bill customers beyond legal termination dates 3) Issues refunds that never actually get paid 4) Stops responding once they owe money back to the customer
If this matter is not resolved immediately, it will be escalated through the appropriate regulatory and legal channels.
Avoid this company if you value legal compliance, competent support, and ethical billing practices. MetroFibre has demonstrated none of these!
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
13 Mar 2026, 10:17Dear Sai Vibhuti Surujpal Sai
Thank you for taking the time to share the details of your experience and for outlining the concerns regarding your cancellation and refund.
We understand how frustrating this situation must be, particularly after you had already provided written notice of cancellation and later received a credit note confirming that a refund would be processed. When timelines that have been communicated are not met, it can understandably create concern and dissatisfaction.
We also acknowledge the concerns raised regarding the lack of response to previous follow-ups. Clear communication and timely resolution are extremely important, and your feedback highlights the importance of ensuring that these processes are handled more effectively.
The relevant team will review the account history, the cancellation records, and the issued credit note so that clarity can be provided on the outstanding refund. Once feedback has been received from the department responsible for processing refunds, an update will be shared with you.
Your concerns have been noted and will be treated with the seriousness they deserve.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Mar 2026, 10:17
Official
Dear Sai Vibhuti Surujpal Sai
Thank you for taking the time to share the details of your experience and for outlining the concerns regarding your cancellation and refund.
We understand how frustrating this situation must be, particularly after you had already provided written notice of cancellation and later received a credit note confirming that a refund would be processed. When timelines that have been communicated are not met, it can understandably create concern and dissatisfaction.
We also acknowledge the concerns raised regarding the lack of response to previous follow-ups. Clear communication and timely resolution are extremely important, and your feedback highlights the importance of ensuring that these processes are handled more effectively.
The relevant team will review the account history, the cancellation records, and the issued credit note so that clarity can be provided on the outstanding refund. Once feedback has been received from the department responsible for processing refunds, an update will be shared with you.
Your concerns have been noted and will be treated with the seriousness they deserve.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
SVSS
Sai Vibhuti Surujpal Sai's updateReviewer Update
13 Mar 2026, 10:20Good day,
Thank you for your response.
However, this matter has already been outstanding for some time. The credit note was issued on 03 February 2026 and clearly indicated that the refund would be paid by 28 February 2026. As of today, the funds have still not reflected in my account, which means the agreed refund timeline has already been missed.
While I note that the matter has now been escalated internally, I require clear confirmation that the refund has been processed, together with proof of payment.
Please ensure that the payment is finalised and confirmation provided no later than close of business tomorrow.
If the refund is not received or proof of payment is not provided by then, I will proceed with formal escalation through the appropriate regulatory and legal channels, as well as disputing the matter with my bank.
This matter should have been resolved weeks ago, and I expect it to now be concluded without any further delay.
Kind regards,
Sai Surujpal
Sai Surujpal
SVSS
Sai Vibhuti Surujpal Sai's update13 Mar 2026, 10:20
Reviewer Update
Good day,
Thank you for your response.
However, this matter has already been outstanding for some time. The credit note was issued on 03 February 2026 and clearly indicated that the refund would be paid by 28 February 2026. As of today, the funds have still not reflected in my account, which means the agreed refund timeline has already been missed.
While I note that the matter has now been escalated internally, I require clear confirmation that the refund has been processed, together with proof of payment.
Please ensure that the payment is finalised and confirmation provided no later than close of business tomorrow.
If the refund is not received or proof of payment is not provided by then, I will proceed with formal escalation through the appropriate regulatory and legal channels, as well as disputing the matter with my bank.
This matter should have been resolved weeks ago, and I expect it to now be concluded without any further delay.
Kind regards,
Sai Surujpal
Sai Surujpal
MetroFibre Networx's replyOfficial
13 Mar 2026, 10:23 Please respond to the email sent with proof of the bank account.
MetroFibre Networx's reply13 Mar 2026, 10:23
Official
Please respond to the email sent with proof of the bank account.
SVSS
Sai Vibhuti Surujpal Sai's updateReviewer Update
13 Mar 2026, 10:51Thank you for your message.
As of now, I have not received any email from MetroFibre requesting proof of my bank account. I will await the email and respond accordingly once it arrives.
For clarity, the credit note was issued on 03 February 2026 and was due by 28 February 2026. It has still not reflected in my account, and this matter remains unresolved.
I look forward to receiving the email and seeing the refund processed promptly.
SVSS
Sai Vibhuti Surujpal Sai's update13 Mar 2026, 10:51
Reviewer Update
Thank you for your message.
As of now, I have not received any email from MetroFibre requesting proof of my bank account. I will await the email and respond accordingly once it arrives.
For clarity, the credit note was issued on 03 February 2026 and was due by 28 February 2026. It has still not reflected in my account, and this matter remains unresolved.
I look forward to receiving the email and seeing the refund processed promptly.
SVSS
Sai Vibhuti Surujpal Sai's updateReviewer Update
13 Mar 2026, 13:22Good day,
I have provided the requested proof of my bank account.
I now expect the refund to be processed and finalised today, by close of business (COB). No further delays will be tolerated.
Once the payment has been made, please provide proof of payment immediately.
This matter has been pending far too long, and I am done waiting. Any failure to process the refund today will leave me with no choice but to escalate through regulatory and legal channels, including disputing the payment with my bank.
I trust this will be resolved without further excuses.
SVSS
Sai Vibhuti Surujpal Sai's update13 Mar 2026, 13:22
Reviewer Update
Good day,
I have provided the requested proof of my bank account.
I now expect the refund to be processed and finalised today, by close of business (COB). No further delays will be tolerated.
Once the payment has been made, please provide proof of payment immediately.
This matter has been pending far too long, and I am done waiting. Any failure to process the refund today will leave me with no choice but to escalate through regulatory and legal channels, including disputing the payment with my bank.
I trust this will be resolved without further excuses.
SVSS
Sai Vibhuti Surujpal Sai's updateReviewer Update
13 Mar 2026, 14:13 Good day,
I have now sent my latest bank confirmation as requested.
Let me be perfectly clear: I expect this refund to be fully processed and reflected in my account by close of business tomorrow, 14 March 2026. No further delays, excuses, or “average processing times” will be tolerated. I also expect proof of payment as confirmation once the refund is processed.
The handling of this matter so far has been unacceptable — multiple delays, poor communication, and ignored follow-ups have caused extreme frustration. I am done waiting for incompetence to be resolved at my expense.
If this refund is not processed by COB tomorrow, I will escalate this matter through all appropriate legal and regulatory channels, including formal complaints under the Consumer Protection Act (Act 68 of 2008).
SVSS
Sai Vibhuti Surujpal Sai's update13 Mar 2026, 14:13
Reviewer Update
Good day,
I have now sent my latest bank confirmation as requested.
Let me be perfectly clear: I expect this refund to be fully processed and reflected in my account by close of business tomorrow, 14 March 2026. No further delays, excuses, or “average processing times” will be tolerated. I also expect proof of payment as confirmation once the refund is processed.
The handling of this matter so far has been unacceptable — multiple delays, poor communication, and ignored follow-ups have caused extreme frustration. I am done waiting for incompetence to be resolved at my expense.
If this refund is not processed by COB tomorrow, I will escalate this matter through all appropriate legal and regulatory channels, including formal complaints under the Consumer Protection Act (Act 68 of 2008).