If I could give 0 stars, I would!

Absolutely pathetic service from Metrofibre!!!

Written notice of cancellation was submitted on 11 December 2025, which legally makes the termination date 11 January 2026 in terms of the Consumer Protection Act (Section 14). Despite clear written proof, MetroFibre attempted to ********ly extend the cancellation date and continue billing.

Multiple emails were sent. All ignored. Instead of applying the law, their support team either cannot read or chooses not to acknowledge basic consumer rights. Administrative incompetence is not an excuse to bill customers ********ly.

End-of-month termination policies do not override the CPA. Any company that believes it can change a lawful cancellation date because of “internal processes” should not be trusted with your debit order.

This has been escalated and all further charges will be disputed as unauthorised.

Avoid this company if you value: 1) Legal compliance 2) Competent support 3) Ethical billing

MetroFibre has demonstrated none of the above.