AN
Aron N
1 reviews | Active since Oct 2020
26 Mar 2026, 15:24
I would rate them ze...
I would rate them zero..... Been using their services over a year.... Payment method debit order... Last month they cut me off without any communication.... I called, emailed n all they do is make me talk to an Ai... I paid eft before my debit order date as it was cut off... N I asked then what happens on the day of my debit since I've paid... No response... N it took them 4+ to fix it.. OK now they cut it again without communication.... What kind of service provider is this
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MetroFibre Networx's replyOfficial
26 Mar 2026, 16:04Dear Aron
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience caused.
Please note that we have requested our Finance Department to urgently investigate your account and assist in resolving the matter. We understand the impact this has had and are working to ensure clarity and resolution as soon as possible.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience caused.
Please note that we have requested our Finance Department to urgently investigate your account and assist in resolving the matter. We understand the impact this has had and are working to ensure clarity and resolution as soon as possible.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply26 Mar 2026, 16:04
Official
Dear Aron
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience caused.
Please note that we have requested our Finance Department to urgently investigate your account and assist in resolving the matter. We understand the impact this has had and are working to ensure clarity and resolution as soon as possible.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience caused.
Please note that we have requested our Finance Department to urgently investigate your account and assist in resolving the matter. We understand the impact this has had and are working to ensure clarity and resolution as soon as possible.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations