MM
Mohau M

1 reviews | Active since Aug 2024

22 Aug 2024, 11:17

I would like to take this moment to thank Phindile for helping me with the connection issue we’ve been having at home

I would like to take this moment to thank Phindile for helping me with the connection issue we’ve been having at home. She is very patient and understanding, always going the extra mile to investigate and ensure a resolution. Phindile is indeed a great representative of MetroFibre.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply22 Aug 2024, 12:22
Official
Dear Mohau 

Thank you for taking the time to rate our service. 

Your feedback goes a long way in helping us achieve the level of excellence we strive for at MetroFibre. We truly appreciate the opportunity to assist you, and we sincerely apologize for any trouble you’ve experienced along the way.

We are delighted to hear that you are satisfied with the service you received from Phindile. Please rest assured that we will continue to do our best to meet and exceed your expectations.

Thank you once again for your trust in us.

Best regards,
Phindile Msokwini
MetroFibre Complaints & Escalations