LB
Lulama B
1 reviews | Active since Jun 2013
08 Apr 2026, 22:09
I will never have business with you!
I doubt this company understand how necessary WiFi is at this day and age. You call them then a useless AI respond, know that your call will cut with no substantial/concrete discussion. Then I was through to another person, he told me that he is not dealing and spoke with someone on teams. Its been 3 days and I'm still sitting without wifi.
Metrofibre needs to understand that I was tolerating them because their prices are much higher than other service providers but their service is ridiculous as a matter of fact its ***! Please cancel my subscription effective immediately!!!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
09 Apr 2026, 07:30Dear Lulama,
Thank you for sharing your experience. We understand how disruptive it is to be without connectivity, particularly when support channels have not provided the level of assistance expected.
Your service concerns have been noted and the matter can be prioritised for urgent investigation by the relevant technical teams to determine the cause of the interruption and support restoration as quickly as possible. We also note your concerns regarding the support experience and communication received, as accessible and effective assistance remains important to the overall client experience.
Our team will remain engaged to provide further feedback and assistance
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience. We understand how disruptive it is to be without connectivity, particularly when support channels have not provided the level of assistance expected.
Your service concerns have been noted and the matter can be prioritised for urgent investigation by the relevant technical teams to determine the cause of the interruption and support restoration as quickly as possible. We also note your concerns regarding the support experience and communication received, as accessible and effective assistance remains important to the overall client experience.
Our team will remain engaged to provide further feedback and assistance
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Apr 2026, 07:30
Official
Dear Lulama,
Thank you for sharing your experience. We understand how disruptive it is to be without connectivity, particularly when support channels have not provided the level of assistance expected.
Your service concerns have been noted and the matter can be prioritised for urgent investigation by the relevant technical teams to determine the cause of the interruption and support restoration as quickly as possible. We also note your concerns regarding the support experience and communication received, as accessible and effective assistance remains important to the overall client experience.
Our team will remain engaged to provide further feedback and assistance
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience. We understand how disruptive it is to be without connectivity, particularly when support channels have not provided the level of assistance expected.
Your service concerns have been noted and the matter can be prioritised for urgent investigation by the relevant technical teams to determine the cause of the interruption and support restoration as quickly as possible. We also note your concerns regarding the support experience and communication received, as accessible and effective assistance remains important to the overall client experience.
Our team will remain engaged to provide further feedback and assistance
Best regards,
Marilize
MetroFibre Complaints & Escalations
LB
Lulama B's updateReviewer Update
09 Apr 2026, 12:13It's day 4 and I still do not have Wi-Fi let alone a singl phone call from Metrofibre!
LB
Lulama B's update09 Apr 2026, 12:13
Reviewer Update
It's day 4 and I still do not have Wi-Fi let alone a singl phone call from Metrofibre!
MetroFibre Networx's replyOfficial
09 Apr 2026, 12:19Dear Lulama,
Thank you for your message and for your continued patience. We completely understand how frustrating it is to be without Wi-Fi and not receive the updates you need.
Please be assured that your case has been raised with the relevant management team for urgent resolution, and we are actively following up to ensure your service is restored as quickly as possible. We are also monitoring the situation closely and will provide you with regular updates until your connectivity is fully restored.
Your experience is important to us, and we are committed to resolving this matter to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your message and for your continued patience. We completely understand how frustrating it is to be without Wi-Fi and not receive the updates you need.
Please be assured that your case has been raised with the relevant management team for urgent resolution, and we are actively following up to ensure your service is restored as quickly as possible. We are also monitoring the situation closely and will provide you with regular updates until your connectivity is fully restored.
Your experience is important to us, and we are committed to resolving this matter to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Apr 2026, 12:19
Official
Dear Lulama,
Thank you for your message and for your continued patience. We completely understand how frustrating it is to be without Wi-Fi and not receive the updates you need.
Please be assured that your case has been raised with the relevant management team for urgent resolution, and we are actively following up to ensure your service is restored as quickly as possible. We are also monitoring the situation closely and will provide you with regular updates until your connectivity is fully restored.
Your experience is important to us, and we are committed to resolving this matter to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your message and for your continued patience. We completely understand how frustrating it is to be without Wi-Fi and not receive the updates you need.
Please be assured that your case has been raised with the relevant management team for urgent resolution, and we are actively following up to ensure your service is restored as quickly as possible. We are also monitoring the situation closely and will provide you with regular updates until your connectivity is fully restored.
Your experience is important to us, and we are committed to resolving this matter to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations