CK
Crues K
1 reviews | Active since Aug 2025
11 Aug 2025, 16:00
I was misled, good services and support but it was a bull****
I was misled. I have not yet received the services I was promised. The sales representative convinced me to cancel my previous (and already unsatisfactory) service provider to join MetroFibre Direct. It has now been over a week going into the second week without internet.
I made it clear to her that I work from home and cannot afford to be without internet. She assured me I would receive assistance within 24 to 48 hours and that she would ensure my case was treated as an emergency. Yet, a week later, I still have no internet connection.
I call the support team every day with no resolution. If I do not have internet service by tomorrow, 12:00 AM, I want my account cancelled immediately so that I can return to my previous provider. Your monthly rate is higher than what I was paying before, but I am already regretting switching before even using your services.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
11 Aug 2025, 16:15Dear Crues Khumalo
Thank you for bringing this matter to our attention.
We acknowledge your frustration and the inconvenience you've experienced, particularly after being assured of a seamless transition and urgent activation. We understand the importance of consistent internet access — especially when working from home — and we take your concerns seriously.
Please be assured that your case is receiving immediate priority. We are actively investigating the cause of the delay and engaging the relevant teams to ensure that your service is up and running without any further setbacks.
Your feedback regarding the experience with our sales representative and support team has been noted and will be addressed internally to improve our communication and delivery standards.
Thank you for your patience as we work to resolve this with urgency.
Kind regards,
Sibonisile
Customer Support Team
Sibonisile
Customer Support Team
MetroFibre Networx's reply11 Aug 2025, 16:15
Official
Dear Crues Khumalo
Thank you for bringing this matter to our attention.
We acknowledge your frustration and the inconvenience you've experienced, particularly after being assured of a seamless transition and urgent activation. We understand the importance of consistent internet access — especially when working from home — and we take your concerns seriously.
Please be assured that your case is receiving immediate priority. We are actively investigating the cause of the delay and engaging the relevant teams to ensure that your service is up and running without any further setbacks.
Your feedback regarding the experience with our sales representative and support team has been noted and will be addressed internally to improve our communication and delivery standards.
Thank you for your patience as we work to resolve this with urgency.
Kind regards,
Sibonisile
Customer Support Team
Sibonisile
Customer Support Team
CK
Crues K's updateReviewer Update
20 Aug 2025, 21:33I’m not sure if I should be reporting my issues here for you to actually do something about them. Since you finally activated the line, I’ve been complaining that the internet is very slow. I’m paying for 25 Mbps, but my speed test results are nowhere near that.
It’s 2025, and watching YouTube feels like I’m using an old phone camera connection—it still buffers constantly. Could you please send someone to replace the router that was installed? It’s really not working for me; I can’t even connect properly from my room in a single house.
I regret moving away from Webafrica, even with their useless support lines.image.png 99.71 KB
It’s 2025, and watching YouTube feels like I’m using an old phone camera connection—it still buffers constantly. Could you please send someone to replace the router that was installed? It’s really not working for me; I can’t even connect properly from my room in a single house.
I regret moving away from Webafrica, even with their useless support lines.image.png 99.71 KB
CK
Crues K's update20 Aug 2025, 21:33
Reviewer Update
I’m not sure if I should be reporting my issues here for you to actually do something about them. Since you finally activated the line, I’ve been complaining that the internet is very slow. I’m paying for 25 Mbps, but my speed test results are nowhere near that.
It’s 2025, and watching YouTube feels like I’m using an old phone camera connection—it still buffers constantly. Could you please send someone to replace the router that was installed? It’s really not working for me; I can’t even connect properly from my room in a single house.
I regret moving away from Webafrica, even with their useless support lines.image.png 99.71 KB
It’s 2025, and watching YouTube feels like I’m using an old phone camera connection—it still buffers constantly. Could you please send someone to replace the router that was installed? It’s really not working for me; I can’t even connect properly from my room in a single house.
I regret moving away from Webafrica, even with their useless support lines.image.png 99.71 KB
CK
Crues K's updateReviewer Update
20 Aug 2025, 21:42lol can not even upload kb image to prove my speed test
CK
Crues K's update20 Aug 2025, 21:42
Reviewer Update
lol can not even upload kb image to prove my speed test
MetroFibre Networx's replyOfficial
20 Aug 2025, 21:44Dear Crues,
Thank you for bringing your concerns to our attention. We truly value the opportunity to address them.
As per the feedback received from our WiFi & LAN team on your existing fault ticket, we can confirm that an onsite technician request has been raised to assist with troubleshooting directly at your residence.
We sincerely appreciate your patience while we work to resolve this matter and assure you that our team will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We truly value the opportunity to address them.
As per the feedback received from our WiFi & LAN team on your existing fault ticket, we can confirm that an onsite technician request has been raised to assist with troubleshooting directly at your residence.
We sincerely appreciate your patience while we work to resolve this matter and assure you that our team will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Aug 2025, 21:44
Official
Dear Crues,
Thank you for bringing your concerns to our attention. We truly value the opportunity to address them.
As per the feedback received from our WiFi & LAN team on your existing fault ticket, we can confirm that an onsite technician request has been raised to assist with troubleshooting directly at your residence.
We sincerely appreciate your patience while we work to resolve this matter and assure you that our team will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We truly value the opportunity to address them.
As per the feedback received from our WiFi & LAN team on your existing fault ticket, we can confirm that an onsite technician request has been raised to assist with troubleshooting directly at your residence.
We sincerely appreciate your patience while we work to resolve this matter and assure you that our team will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations