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Thomas T

1 reviews | Active since May 2026

18 May 2026, 20:40

I was extremely impressed by our installation specialist, Mohamed, he was so helpful and professional

I was extremely impressed by our installation specialist, Mohamed, he was so helpful and professional. Another notable mention was the sales person who backtracked our online order from December and followed up with us - we app**** then but decided to go with another service provider who ran me around in circles and messed up and prolonged the whole service. (3 1/2 months) When we were contacted by the sales person who told us they offer metro in the area, we immediately went with Mweb, and if I’m not mistaken, 2 weeks later we had WiFi.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply18 May 2026, 21:00
Official
Dear Thomas,

Thank you for taking the time to share your feedback.

We’re pleased to hear that Mohamed provided you with a professional and helpful installation experience, and that the sales team was able to assist in getting your order back on track efficiently.

Your positive feedback is appreciated and will be shared with the teams involved.

Best regards,
Marilize
MetroFibre Complaints & Escalations