I was experiencing a connectivity issue, for which I was assisted by Tracy at Riverside square

Item: MetroFibre Networx
Rating: 5
Author: Kopano Kopano.mosai

I was experiencing a connectivity issue, for which I was assisted by Tracy at Riverside square. She was friendly and professional. Gave steps to try and resolve the issue, and she actually resolved the issue efficiently herself when I could not. Thanks for getting me back Online ma'am.

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Replies (1)

MetroFibre Networx's replyOfficial

03 Sept 2025, 22:13

Dear Kopano

Thank you for taking the time to share your experience with us. We’re pleased to hear that Tracy at Riverside Square was able to assist you efficiently and professionally.

We’re proud to have team members like Tracy who go the extra mile to ensure our clients are supported. We’ll be sure to pass along your kind words to her.

We're glad you're back online, and should you need any further assistance, please don’t hesitate to reach out.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations

MetroFibre Networx's reply03 Sept 2025, 22:13

Official

Dear Kopano

Thank you for taking the time to share your experience with us. We’re pleased to hear that Tracy at Riverside Square was able to assist you efficiently and professionally.

We’re proud to have team members like Tracy who go the extra mile to ensure our clients are supported. We’ll be sure to pass along your kind words to her.

We're glad you're back online, and should you need any further assistance, please don’t hesitate to reach out.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations