MS
Mpho S
1 reviews | Active since Jan 2023
02 Oct 2025, 13:02
I was assisted by Amber
I was assisted by Amber. Exceptional customer service. Frequently followed up to check if my account has been activated and went over and above to ensure that my WiFi is back up
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Replies (1)
MetroFibre Networx's replyOfficial
02 Oct 2025, 13:08Dear Mpho Segoati
Thank you so much for taking the time to share your experience with us.
We're absolutely delighted to hear that Amber provided you with exceptional service. We’re proud to have team members like her who go the extra mile to ensure our customers are supported every step of the way. We'll be sure to pass your kind words along to her — feedback like this truly motivates us to keep delivering excellent service.
We’re glad your WiFi is back up and running, and please don’t hesitate to reach out if you need any further assistance.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you so much for taking the time to share your experience with us.
We're absolutely delighted to hear that Amber provided you with exceptional service. We’re proud to have team members like her who go the extra mile to ensure our customers are supported every step of the way. We'll be sure to pass your kind words along to her — feedback like this truly motivates us to keep delivering excellent service.
We’re glad your WiFi is back up and running, and please don’t hesitate to reach out if you need any further assistance.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Oct 2025, 13:08
Official
Dear Mpho Segoati
Thank you so much for taking the time to share your experience with us.
We're absolutely delighted to hear that Amber provided you with exceptional service. We’re proud to have team members like her who go the extra mile to ensure our customers are supported every step of the way. We'll be sure to pass your kind words along to her — feedback like this truly motivates us to keep delivering excellent service.
We’re glad your WiFi is back up and running, and please don’t hesitate to reach out if you need any further assistance.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you so much for taking the time to share your experience with us.
We're absolutely delighted to hear that Amber provided you with exceptional service. We’re proud to have team members like her who go the extra mile to ensure our customers are supported every step of the way. We'll be sure to pass your kind words along to her — feedback like this truly motivates us to keep delivering excellent service.
We’re glad your WiFi is back up and running, and please don’t hesitate to reach out if you need any further assistance.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations