I think a lot of idiots work there

Item: MetroFibre Networx
Rating: 1
Author: Calvin L

I cancel my service 6 months ago because I moved to another province. In other words I am no longer using your service. Not sure which part of cancel don't these idiots understand. 6 months later and they hand my account over to debt collectors because I am in arrears. It's a pay in advance service so you cannot be in arrears. I have written 20 emails and they have collected their router yet they still hand me over to debt collectors. Utter incompetence.

Helpful (0)

Replies (2)

MetroFibre Networx's replyOfficial

24 Jun 2025, 10:58

Dear Calvin,

Thank you for reaching out and for bringing your concerns to our attention.

Please be assured that we are currently investigating the matter and will be in touch with you via email shortly to provide further feedback and assistance.

We appreciate your patience and the opportunity to assist.

Best regards,
Marilize
MetroFibre Complaints & Escalations

MetroFibre Networx's reply24 Jun 2025, 10:58

Official

Calvin L's updateReviewer Update

24 Jun 2025, 11:04

Yes like the previous 20 times someone told me this will be sorted out. You people shouldn't be in business treating customers this way. Fire the people that deal with accounts they have no clue what they're doing

Calvin L's update24 Jun 2025, 11:04

Reviewer Update