PL
Patrick L
1 reviews | Active since Feb 2017
12 Feb 2025, 15:33
I started on the 21 January
I started on the 21 January. I was supposed to pay only pro rata of 250. I have been told to add 500 once fee, which I did towards the end of January. On top been told to pay R600 in advance. Spoke with Abel who onboarded me and advised me to send documents since last week Friday. Finance finally sent me the form yesterday and the docs request email which I filled and sent back after cutting me off. Abel put me through Finances. Had to wait for 15 minutes to be told that the debit order will start by the 25th of February. In the meantime, I had to pay R620 for connectivity which I did. I have sent POP. I haven't been reconnected since.
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MetroFibre Networx's replyOfficial
12 Feb 2025, 15:40Dear Patrick,
Thank you for reaching out and bringing your billing concerns to our attention.
We can confirm that your Proof of Payment has been raised with our finance team under ticket 591016. Additionally, we have further escalated the matter with our finance management team to ensure it receives the necessary attention and is resolved as soon as possible.
We appreciate your patience and cooperation as we work to resolve and finalize this matter.
Best regards,
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your billing concerns to our attention.
We can confirm that your Proof of Payment has been raised with our finance team under ticket 591016. Additionally, we have further escalated the matter with our finance management team to ensure it receives the necessary attention and is resolved as soon as possible.
We appreciate your patience and cooperation as we work to resolve and finalize this matter.
Best regards,
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Feb 2025, 15:40
Official
Dear Patrick,
Thank you for reaching out and bringing your billing concerns to our attention.
We can confirm that your Proof of Payment has been raised with our finance team under ticket 591016. Additionally, we have further escalated the matter with our finance management team to ensure it receives the necessary attention and is resolved as soon as possible.
We appreciate your patience and cooperation as we work to resolve and finalize this matter.
Best regards,
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your billing concerns to our attention.
We can confirm that your Proof of Payment has been raised with our finance team under ticket 591016. Additionally, we have further escalated the matter with our finance management team to ensure it receives the necessary attention and is resolved as soon as possible.
We appreciate your patience and cooperation as we work to resolve and finalize this matter.
Best regards,
MetroFibre Complaints & Escalations