I should have read the Google review before choosing Metrofibre

I was offered an upgrade to a 1GB line which I took, obviously at a higher monthly premium. Before the upgrade I had an ONT with 4 LAN ports. I cabled my LAN network to use these 4 LAN ports and everything worked well. An installer came out to my house and installed a Nokia ONT with 1 LAN port. I was not advised about this before the conversion, the loss of the 3 LAN ports obviously took my network backwards. My LAN speed since the upgrade is at it's best 300mbps, not even a third of what it is supposed to be. Be that as it may, the original ONT was left onsite. Due to the loss of the additional LAN ports and a line speed running at less than a third of my what I am paying for, I logged a call to revert back to my original ONT so that I could at least get my network back to the level it was before the conversion. I am now in week number two of trying to get Metrofibre to understand what I need done. Multiple calls to the tech support desk and everytime I get a different status on the progress of the call. Latest update today is the the call is with the ONT department to investigate my faulty ONT. I don't have a faulty ONT, all I want is to plug my old ONT back in and for Metrofibre to make the changes needed to allow this to happen. How can this be that complicated. The tech support people answer all my queries with the generic 'I understand how you feel.' I can kick my own #$%@ for not reading the reviews of Metrofibre before I signed up with them, the 2.2 star rating is generous.

11 August 2023 17:00 An edit to this review. To highlight the ineptitude of Metrofibre. I received an answer to my review on Google telling me to send a WhatsApp an e-mail or to call the support desk so that Metrofibre can assist me with getting my line speed back to normal.

WHAT DO YOU THINK I HAVE BEEN DOING. I HAVE CALLED NUMEROUS TIMES, ITS A WASTE OF TIME. NOT ONCE HAS METROFIBRE CALLED ME BACK TO ADVISE ON THE STATUS OF THE CALL. THE UPDATES ON THE ONLINE PORTAL ARE GENERIC AND ITS CLEAR THAT NOBODY IS LOOKING AT THE INFORMATION BEING POSTED. LINE SPEED HAS NEVER BEEN NORMAL. I HAVE SENT AN E-MAIL TO YOUR COMPLAINTS DEPARTMENT BECAUSE YOUR SUPPORT DESK ADVISED ME TO DO THIS. THE LINE SPEED CAN GET SORTED OUT LATER. I WANT MY ONT SORTED OUT SO THAT I CAN OPERATE NORMALLY.