B
Bokamoso
1 reviews | Active since Mar 2025
05 Aug 2025, 09:39
I regret choosing Metrofibre
Terrible services and even worse customer service. I regret going with Metrofibre in the first place. Been having on going issues and despite my efforts to reach out to try and get them solved I get *********** customer service representatives that 0 care in the world about solving these on going issues. What's worse is that you can't even reach a supervisor when requesting one. For a solid 16 days now my issues haven't even been looked at and I'm just cutting my loses and going with a different service provider. Absolute ******* service say the least.
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Replies (1)MetroFibre Networx's replyOfficial
05 Aug 2025, 09:47Dear Bokamoso,
Thank you for reaching out and for bringing your concerns to our attention.
We would like to assure you that your feedback has been noted and is receiving attention. Our team is currently investigating the issues raised and we are working to ensure that these are addressed. We will be in contact with you as soon as further feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We would like to assure you that your feedback has been noted and is receiving attention. Our team is currently investigating the issues raised and we are working to ensure that these are addressed. We will be in contact with you as soon as further feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Aug 2025, 09:47
Official
Dear Bokamoso,
Thank you for reaching out and for bringing your concerns to our attention.
We would like to assure you that your feedback has been noted and is receiving attention. Our team is currently investigating the issues raised and we are working to ensure that these are addressed. We will be in contact with you as soon as further feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We would like to assure you that your feedback has been noted and is receiving attention. Our team is currently investigating the issues raised and we are working to ensure that these are addressed. We will be in contact with you as soon as further feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
