I registered with metrofibre on the 12th of January, submitted all the necessary documents and paid the one off fee required and there has not been service delivery to me. I call everyday and every time I am requested to send the same thing over and over

I registered with metrofibre on the 12th of January, submitted all the necessary documents and paid the one off fee required and there has not been service delivery to me. I call everyday and every time I am requested to send the same thing over and over. They even requested to me to make the payment of the once off fee and that made me wonder how metrofibre operates if the employees do not have access to the information clients submit. There was a point they even told me that according to their system, they came and I don't know what was installed. I am very disappointed by the service I am getting and I am requesting a refund because you they are not willing to service me. It can never be that I have to call metrofibre everyday and speak to a different person that is going to tell me something different every time. I have communicated with Juane Janse Van Rensburg, Mpho Koelman, Lindy, MusiIvana Maritz,The ONT department and no luck.