DS
Devin S

1 reviews | Active since Jan 2022

16 Oct 2025, 11:50

I recently had the pleasure of dealing with MetroFibre's customer service team, and I must say, the experience exceeded my expectations

I recently had the pleasure of dealing with MetroFibre's customer service team, and I must say, the experience exceeded my expectations. From the moment I reached out, the support agents were professional, patient, and genuinely committed to resolving my issue. They communicated clearly and kept me updated throughout the process, ensuring I never felt left in the dark. What stood out most was their willingness to go the extra mile — they didn’t just offer generic solutions, but took the time to understand my situation and provide tailored assistance. It’s rare to find a service provider that treats customer care as a priority, and MetroFibre certainly does. I’m grateful for the efficient and friendly support I received, and it’s made me even more confident in recommending MetroFibre to others.

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply16 Oct 2025, 11:55
Official
Dear Devin,

Thank you so much for your wonderful feedback! We’re thrilled to hear that our customer service team was able to provide professional, patient, and tailored support throughout your experience.

Your kind words mean a lot to us and will be shared with the team. We greatly appreciate your recommendation and are delighted to have earned your confidence in MetroFibre.

Best regards,
Marilize
MetroFibre Complaints & Escalations