AE
Andre E
1 reviews | Active since Dec 2013
09 Apr 2025, 16:47
I placed the order
I placed the order. The technician's name was Ben. I've been working with service providers for almost 15 years now. This was bybfar the quickest installation and activation yet. Ben constantly communicated with me. Where ilhe is. What time will he be on site. This was the first time an ISP Technician gave me time and was on time. Ben explained to me me what vehicle he is driving. Everything you need to know to feel secure it is him. Well done, Ben . Keep . Keep up the good work
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MetroFibre Networx's replyOfficial
09 Apr 2025, 16:55DearAndre Esterhuhizen,
Thank you so much for taking the time to share your wonderful review! We’re thrilled to hear that your experience with Ben was exceptional. It’s fantastic to know that after working with service providers for so long, this installation stood out as the quickest and most seamless one yet.
We’re especially glad to hear that Ben’s clear communication made you feel secure and confident throughout the process. We take great pride in ensuring our technicians provide reliable service, and it’s wonderful to hear that Ben’s punctuality, communication, and attention to detail helped make your experience positive.
Your feedback means a lot to us, and we’ll be sure to pass along your compliments to Ben. He’s certainly an asset to our team, and we’ll ensure that we continue to uphold the good work!
Thank you again for your kind words. If you need anything in the future, please don’t hesitate to reach out. We’re always here to help!
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you so much for taking the time to share your wonderful review! We’re thrilled to hear that your experience with Ben was exceptional. It’s fantastic to know that after working with service providers for so long, this installation stood out as the quickest and most seamless one yet.
We’re especially glad to hear that Ben’s clear communication made you feel secure and confident throughout the process. We take great pride in ensuring our technicians provide reliable service, and it’s wonderful to hear that Ben’s punctuality, communication, and attention to detail helped make your experience positive.
Your feedback means a lot to us, and we’ll be sure to pass along your compliments to Ben. He’s certainly an asset to our team, and we’ll ensure that we continue to uphold the good work!
Thank you again for your kind words. If you need anything in the future, please don’t hesitate to reach out. We’re always here to help!
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Apr 2025, 16:55
Official
DearAndre Esterhuhizen,
Thank you so much for taking the time to share your wonderful review! We’re thrilled to hear that your experience with Ben was exceptional. It’s fantastic to know that after working with service providers for so long, this installation stood out as the quickest and most seamless one yet.
We’re especially glad to hear that Ben’s clear communication made you feel secure and confident throughout the process. We take great pride in ensuring our technicians provide reliable service, and it’s wonderful to hear that Ben’s punctuality, communication, and attention to detail helped make your experience positive.
Your feedback means a lot to us, and we’ll be sure to pass along your compliments to Ben. He’s certainly an asset to our team, and we’ll ensure that we continue to uphold the good work!
Thank you again for your kind words. If you need anything in the future, please don’t hesitate to reach out. We’re always here to help!
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you so much for taking the time to share your wonderful review! We’re thrilled to hear that your experience with Ben was exceptional. It’s fantastic to know that after working with service providers for so long, this installation stood out as the quickest and most seamless one yet.
We’re especially glad to hear that Ben’s clear communication made you feel secure and confident throughout the process. We take great pride in ensuring our technicians provide reliable service, and it’s wonderful to hear that Ben’s punctuality, communication, and attention to detail helped make your experience positive.
Your feedback means a lot to us, and we’ll be sure to pass along your compliments to Ben. He’s certainly an asset to our team, and we’ll ensure that we continue to uphold the good work!
Thank you again for your kind words. If you need anything in the future, please don’t hesitate to reach out. We’re always here to help!
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations