R
RirhandzuYouthient
1 reviews | Active since Jun 2025
15 Sept 2025, 18:30
I paid two months just after joining
I paid two months just after joining. They switched off my account. When I enquired why they told me if a fee that I was supposed to have paid which they never communicated, I need the account canceled and my refund the this month.
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MetroFibre Networx's replyOfficial
15 Sept 2025, 19:13Dear RirhandzuYouthient
Thank you for taking my call earlier.
As per our conversation, please note that we have escalated your query to our MetroGo Department for further assistance. They will review your account, assist with your cancellation request, and advise on the refund process.
We sincerely apologise for the inconvenience caused and appreciate your patience while this matter is being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking my call earlier.
As per our conversation, please note that we have escalated your query to our MetroGo Department for further assistance. They will review your account, assist with your cancellation request, and advise on the refund process.
We sincerely apologise for the inconvenience caused and appreciate your patience while this matter is being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply15 Sept 2025, 19:13
Official
Dear RirhandzuYouthient
Thank you for taking my call earlier.
As per our conversation, please note that we have escalated your query to our MetroGo Department for further assistance. They will review your account, assist with your cancellation request, and advise on the refund process.
We sincerely apologise for the inconvenience caused and appreciate your patience while this matter is being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking my call earlier.
As per our conversation, please note that we have escalated your query to our MetroGo Department for further assistance. They will review your account, assist with your cancellation request, and advise on the refund process.
We sincerely apologise for the inconvenience caused and appreciate your patience while this matter is being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations