NM
Ntombi M
1 reviews | Active since Mar 2025
02 May 2025, 15:57
I ordered a metro fi...
I ordered a metro fibre installation at February.. since then I haven't got my installation ' so I asked them to refund me my money back they I've been taking me to one agent to the other.. it's been 2months plus now. Now I strongly believe that I've been ****med by metro fibre
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MetroFibre Networx's replyOfficial
02 May 2025, 16:21Dear Ntombi Manisha
Thank you for bringing this matter to our attention.
We acknowledge your frustration regarding the delay in your installation and the difficulty you've experienced in trying to obtain a refund. This is certainly not the experience we aim to provide, and we understand how disappointing this situation has been for you.
Your concern has been noted and will be escalated to the relevant department for immediate review and resolution. One of our senior team members will contact you shortly to provide a clear update and next steps.
We appreciate your patience while we work to make this a priority.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We acknowledge your frustration regarding the delay in your installation and the difficulty you've experienced in trying to obtain a refund. This is certainly not the experience we aim to provide, and we understand how disappointing this situation has been for you.
Your concern has been noted and will be escalated to the relevant department for immediate review and resolution. One of our senior team members will contact you shortly to provide a clear update and next steps.
We appreciate your patience while we work to make this a priority.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 May 2025, 16:21
Official
Dear Ntombi Manisha
Thank you for bringing this matter to our attention.
We acknowledge your frustration regarding the delay in your installation and the difficulty you've experienced in trying to obtain a refund. This is certainly not the experience we aim to provide, and we understand how disappointing this situation has been for you.
Your concern has been noted and will be escalated to the relevant department for immediate review and resolution. One of our senior team members will contact you shortly to provide a clear update and next steps.
We appreciate your patience while we work to make this a priority.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We acknowledge your frustration regarding the delay in your installation and the difficulty you've experienced in trying to obtain a refund. This is certainly not the experience we aim to provide, and we understand how disappointing this situation has been for you.
Your concern has been noted and will be escalated to the relevant department for immediate review and resolution. One of our senior team members will contact you shortly to provide a clear update and next steps.
We appreciate your patience while we work to make this a priority.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations