PS
Phindile S
1 reviews | Active since Aug 2023
16 Mar 2026, 10:38
I just hope someone will get back to me now that I have written here: its day 3 and my internet is still not working, Ive been calling them, sending whatsapp, and facebook even lodge a ticket with on their client portal. Been with them for more than 3 yea
I just hope someone will get back to me now that I have written here: its day 3 and my internet is still not working, Ive been calling them, sending whatsapp, and facebook even lodge a ticket with on their client portal. Been with them for more than 3 years now. the only call that is going through is for their sales department. Koketso said she will escalate my complaint to management and Molebogang decided to hang up on me because she heard I was complaining and not bringing business for her
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Replies (2)
MetroFibre Networx's replyOfficial
16 Mar 2026, 11:09Dear Phindile
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
Please be advised that we have requested the MetroGo Department to investigate your issue and assist as a matter of urgency. The relevant team will contact you directly to provide assistance and work towards resolving the matter.
We appreciate your patience and understanding while the issue is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
Please be advised that we have requested the MetroGo Department to investigate your issue and assist as a matter of urgency. The relevant team will contact you directly to provide assistance and work towards resolving the matter.
We appreciate your patience and understanding while the issue is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply16 Mar 2026, 11:09
Official
Dear Phindile
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
Please be advised that we have requested the MetroGo Department to investigate your issue and assist as a matter of urgency. The relevant team will contact you directly to provide assistance and work towards resolving the matter.
We appreciate your patience and understanding while the issue is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
Please be advised that we have requested the MetroGo Department to investigate your issue and assist as a matter of urgency. The relevant team will contact you directly to provide assistance and work towards resolving the matter.
We appreciate your patience and understanding while the issue is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
PS
Phindile S's updateReviewer Update
16 Mar 2026, 12:53An hour later still not received any assistance. I called your support department, a lady by the name of Venemina answered and advised she is a technician I was happy that she is going to assist at last until 15 minutes later she told me she escalated my issue to open serve. like she couldnt assist me at all like others would sometimes do (login to my pc and reset the router) she rushed to log a ticked without looking for other options. I work with big companies like cyberlogic referring such issues to other parties should have been her last option. I'm so disappointed in your service is so pathetic
PS
Phindile S's update16 Mar 2026, 12:53
Reviewer Update
An hour later still not received any assistance. I called your support department, a lady by the name of Venemina answered and advised she is a technician I was happy that she is going to assist at last until 15 minutes later she told me she escalated my issue to open serve. like she couldnt assist me at all like others would sometimes do (login to my pc and reset the router) she rushed to log a ticked without looking for other options. I work with big companies like cyberlogic referring such issues to other parties should have been her last option. I'm so disappointed in your service is so pathetic