UA
Umair A
1 reviews | Active since Dec 2011
28 Apr 2026, 09:42
I have placed an order for fibre 3 weeks ago, an installer only came through after two weeks even though payment was made when prompted
I have placed an order for fibre 3 weeks ago, an installer only came through after two weeks even though payment was made when prompted. The installer has been giving me the run around for nearly 4 days with no intervention from Metro fibre They're trying to gaslight me saying they were waiting on my "confirmation" to drill , but it was already granted. So I'm sitting for nearly 3 weeks , debited amounts from my accounts , a router with no point to connect to and just frustrated
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MetroFibre Networx's replyOfficial
28 Apr 2026, 10:09Dear Umair
Thank you for bringing this to our attention. I understand how frustrating this experience has been, especially after your payment was processed promptly and expectations were set for a timely installation.
Your order has now been escalated for immediate attention. The delays you’ve encountered — including the lack of coordination and the confusion around drilling approval — do not reflect the level of service we aim to provide. The necessary approvals have been confirmed on record, and there should have been no hold-up on that basis.
We are actively engaging with the installation team to ensure the work is completed without any further delays. You will receive a clear update shortly with a confirmed installation timeline, and we will continue to monitor this closely until everything is up and running.
We appreciate your patience while this is being resolved and remain committed to getting your connection live as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 Apr 2026, 10:09
Official
Dear Umair
Thank you for bringing this to our attention. I understand how frustrating this experience has been, especially after your payment was processed promptly and expectations were set for a timely installation.
Your order has now been escalated for immediate attention. The delays you’ve encountered — including the lack of coordination and the confusion around drilling approval — do not reflect the level of service we aim to provide. The necessary approvals have been confirmed on record, and there should have been no hold-up on that basis.
We are actively engaging with the installation team to ensure the work is completed without any further delays. You will receive a clear update shortly with a confirmed installation timeline, and we will continue to monitor this closely until everything is up and running.
We appreciate your patience while this is being resolved and remain committed to getting your connection live as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations