I have lost income for almost 2 months due to their pathetic service which they have been told, but clearly do not care!!!! even canceling their service is a problem!!!!!!!!!

Poor after sales service! Pathetic communication! The ISP we signed up through is also pathetic and has said that the issue we have been having for almost 2 months now is not on their side but it's on METROFIBRES side, who they have claimed, gave us an outdated router. We have contacted metrofibre numerous times, have been asked to provide reference/ticket numbers from the ISP to prove this claim, so they can log it or whatever on their side. We then do not get call backs like they say they would do, and from the 1st of May up until now we have not received a speed greater than 30mbps, yet we are on the 250mbps line package!!!!! I have made them well aware that I have been losing income as I work remotely and cannot work without fibre or a line below 50mbps!!! AGAIN we called metrofibre, whatsapped and emailed yesterday for maybe the 30th time, gave them the probably 20th ticket number from the ISP and were told they will call us back and are logging it for urgent assistance. Up until now ONCE AGAIN, we have not been contacted and the issue is not sorted and no one has come to any solution whatsoever or even come to our house to check what the issue is!!!!! Firstly, the ISP is pathetic because why do we have to call the network when we took the package through them, surely they should be working together with metrofibre to sort the problem out, not us running after metrofibre. Secondly, now that we have had to contact them ourselves, metrofibre needs to do something about their customer service, problem solving and consultants attitudes too!

NO HELP WHATSOEVER!!!!