I have contacted metroFibre on Saturday morning to request for a change of address and I was not given the help that I deserve as your customer

I have contacted metroFibre on Saturday morning to request for a change of address and I was not given the help that I deserve as your customer.I was moving from unit 531 wonderpark estate to unit 79 wonderpark Estate. Unit 79 already had metroFibre. On Monday I called again they send me forms and proof of address, I filled them up and send them back to you. Until today my Fibre is not working. After work I still have to work from home,and my son has to use the Fibre for school work as he is taking classes from home he is in matric. The money that I've spend soo far on airtime that I use to call metroFibre and the money I've spend to buy data is a lot. I am a paying customer that asked nicely to have this fixed ASAP. I called again around 7h50 tonight and the lady said my request was not even loaded on the system. Im not impressed with the treatment that I got from your team.