nN
nduma N
1 reviews | Active since Jul 2016
12 Nov 2023, 14:44
I have changed my address since I've moved out of the previous place
I have changed my address since I've moved out of the previous place. I notified metrofibre in July 2023 to date metrofibre is still using old address on all statements. The second issue is that metrofibre has given me two statements last week with different amounts. When I ask, I'm told someone from the finance team will get back to me, and that has not happened. I'm not happy with service from metrofibre because even when I moved here, I was not connected for more than a week even though I notified them way before I moved. I had to phone a lot before getting any assistance. I'm visually impaired I really can't deal with all of this from you.
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MetroFibre Networx's replyOfficial
13 Nov 2023, 08:49Dear Nkuli
I sincerely apologize for the delays and difficulties you have faced regarding the recent change of address and the associated billing concerns. I understand the importance of having accurate information and a smooth transition during such changes, and I regret any inconvenience this has caused.
I want to assure you that we take this matter seriously, and your concerns have been escalated to our finance team for urgent assistance. They will thoroughly review your billing statements and address the discrepancies promptly. Additionally, we will ensure that your updated address is reflected correctly on all future communications and statements.
Please accept my apologies for any frustration or inconvenience you've experienced. We are committed to resolving these issues and improving your overall experience with MetroFibre.
Your satisfaction is our priority, and we appreciate your patience as we work to resolve these matters.
Kind Regards
Marilize
I sincerely apologize for the delays and difficulties you have faced regarding the recent change of address and the associated billing concerns. I understand the importance of having accurate information and a smooth transition during such changes, and I regret any inconvenience this has caused.
I want to assure you that we take this matter seriously, and your concerns have been escalated to our finance team for urgent assistance. They will thoroughly review your billing statements and address the discrepancies promptly. Additionally, we will ensure that your updated address is reflected correctly on all future communications and statements.
Please accept my apologies for any frustration or inconvenience you've experienced. We are committed to resolving these issues and improving your overall experience with MetroFibre.
Your satisfaction is our priority, and we appreciate your patience as we work to resolve these matters.
Kind Regards
Marilize
MetroFibre Networx's reply13 Nov 2023, 08:49
Official
Dear Nkuli
I sincerely apologize for the delays and difficulties you have faced regarding the recent change of address and the associated billing concerns. I understand the importance of having accurate information and a smooth transition during such changes, and I regret any inconvenience this has caused.
I want to assure you that we take this matter seriously, and your concerns have been escalated to our finance team for urgent assistance. They will thoroughly review your billing statements and address the discrepancies promptly. Additionally, we will ensure that your updated address is reflected correctly on all future communications and statements.
Please accept my apologies for any frustration or inconvenience you've experienced. We are committed to resolving these issues and improving your overall experience with MetroFibre.
Your satisfaction is our priority, and we appreciate your patience as we work to resolve these matters.
Kind Regards
Marilize
I sincerely apologize for the delays and difficulties you have faced regarding the recent change of address and the associated billing concerns. I understand the importance of having accurate information and a smooth transition during such changes, and I regret any inconvenience this has caused.
I want to assure you that we take this matter seriously, and your concerns have been escalated to our finance team for urgent assistance. They will thoroughly review your billing statements and address the discrepancies promptly. Additionally, we will ensure that your updated address is reflected correctly on all future communications and statements.
Please accept my apologies for any frustration or inconvenience you've experienced. We are committed to resolving these issues and improving your overall experience with MetroFibre.
Your satisfaction is our priority, and we appreciate your patience as we work to resolve these matters.
Kind Regards
Marilize