rR
rosinah R
1 reviews | Active since Oct 2015
08 Aug 2025, 11:10
I have been waiting for router delivery for the past 2 days after installation was done
I have been waiting for router delivery for the past 2 days after installation was done. When I call I keep being directed to another consultant. Yesterday 7/8/2025 I was told your payment has been allocated so you'll receive your router tomorrow 8/8 around 8am. Today 8/8 at 10:57 I call to follow up. And again I'm told as soon as your payment is allocated they will bring it. Then get transferred to another consultant who tells me no your payment is allocated but the technical team has left already without your router we apologize for that. I mean why. I need to work
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MetroFibre Networx's replyOfficial
08 Aug 2025, 11:29Dear Rosinah Ramorei
Thank you for bringing this matter to our attention and for your patience over the past few days.
We understand the importance of having your router delivered promptly, especially since your installation has already been completed. We also acknowledge the inconvenience you've experienced with the conflicting updates and the handovers between consultants — that’s not the level of service we aim to provide.
Our team has confirmed that your payment has been successfully allocated. However, the technical team was unfortunately dispatched today without your router included for delivery. We acknowledge this oversight and recognize the disruption it has caused, particularly as you rely on the service to function properly.
Please rest assured that we are prioritizing this matter. We are currently engaging with the relevant teams to ensure your router is delivered as soon as possible. We’ll provide you with a delivery update shortly.
We appreciate your understanding, and we’re committed to resolving this without further delay.
Kind regards,
Sibonisile
Customer Support Team
Sibonisile
Customer Support Team
MetroFibre Networx's reply08 Aug 2025, 11:29
Official
Dear Rosinah Ramorei
Thank you for bringing this matter to our attention and for your patience over the past few days.
We understand the importance of having your router delivered promptly, especially since your installation has already been completed. We also acknowledge the inconvenience you've experienced with the conflicting updates and the handovers between consultants — that’s not the level of service we aim to provide.
Our team has confirmed that your payment has been successfully allocated. However, the technical team was unfortunately dispatched today without your router included for delivery. We acknowledge this oversight and recognize the disruption it has caused, particularly as you rely on the service to function properly.
Please rest assured that we are prioritizing this matter. We are currently engaging with the relevant teams to ensure your router is delivered as soon as possible. We’ll provide you with a delivery update shortly.
We appreciate your understanding, and we’re committed to resolving this without further delay.
Kind regards,
Sibonisile
Customer Support Team
Sibonisile
Customer Support Team