OM
Ofentse M
1 reviews | Active since Apr 2022
03 Mar 2026, 11:28
I have been waiting ...
I have been waiting for a technician to reinstall from 28 February
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Replies (1)
MetroFibre Networx's replyOfficial
03 Mar 2026, 11:49Dear Ofentse Modiba
Thank you for your message. We understand how frustrating it must be to have been waiting since 28 February for a technician to attend to the reinstallation. This is certainly not the level of service we aim to provide.
Your request will be escalated to the relevant field operations team for urgent attention. We are prioritising your appointment and will provide you with confirmed feedback on the scheduled installation date as soon as possible.
We appreciate your continued patience and the opportunity to resolve this matter. Should you need any further assistance in the meantime, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message. We understand how frustrating it must be to have been waiting since 28 February for a technician to attend to the reinstallation. This is certainly not the level of service we aim to provide.
Your request will be escalated to the relevant field operations team for urgent attention. We are prioritising your appointment and will provide you with confirmed feedback on the scheduled installation date as soon as possible.
We appreciate your continued patience and the opportunity to resolve this matter. Should you need any further assistance in the meantime, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Mar 2026, 11:49
Official
Dear Ofentse Modiba
Thank you for your message. We understand how frustrating it must be to have been waiting since 28 February for a technician to attend to the reinstallation. This is certainly not the level of service we aim to provide.
Your request will be escalated to the relevant field operations team for urgent attention. We are prioritising your appointment and will provide you with confirmed feedback on the scheduled installation date as soon as possible.
We appreciate your continued patience and the opportunity to resolve this matter. Should you need any further assistance in the meantime, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message. We understand how frustrating it must be to have been waiting since 28 February for a technician to attend to the reinstallation. This is certainly not the level of service we aim to provide.
Your request will be escalated to the relevant field operations team for urgent attention. We are prioritising your appointment and will provide you with confirmed feedback on the scheduled installation date as soon as possible.
We appreciate your continued patience and the opportunity to resolve this matter. Should you need any further assistance in the meantime, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations