1 reviews | Active since Jun 2023
I have been paying for a 250megabite per second uncapped and have not been able to download or send or even connect my phones because the line is to poor I have not been receiving what I am paying for charged monthly for this and it has been months that m
I have been paying for a 250megabite per second uncapped and have not been able to download or send or even connect my phones because the line is to poor I have not been receiving what I am paying for charged monthly for this and it has been months that my fiberline is so poor it can't even send a email. They are charging over 650 for a technision to come and look at our line which we are not being refunded for and the amount my very for the tech to trouble shoot when he comes out for the repair. FOR MONTHS I have been paying on time my monthy instalment for not even a fraction of the fiber line. We have called and called the metro fiber support people and they can not even sort out the problem. They can not even assist with the call
Thank you for bringing your concerns to our attention, and we sincerely apologise for the ongoing inconvenience and frustration you have experienced.
Please be assured that we have escalated your query to our WiFi/LAN Department. They have been requested to urgently investigate the issue on your line and provide the necessary assistance as soon as possible.
We understand the importance of a stable and reliable internet connection, and we are committed to resolving this matter for you without further delay. We will continue to monitor the progress and keep you updated throughout the process.
Thank you for your patience
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention, and we sincerely apologise for the ongoing inconvenience and frustration you have experienced.
Please be assured that we have escalated your query to our WiFi/LAN Department. They have been requested to urgently investigate the issue on your line and provide the necessary assistance as soon as possible.
We understand the importance of a stable and reliable internet connection, and we are committed to resolving this matter for you without further delay. We will continue to monitor the progress and keep you updated throughout the process.
Thank you for your patience
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations