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Paulmabaso M
1 reviews | Active since Sept 2025
12 Sept 2025, 16:14
I had my wifi cable broken and spent two days without internet and my tenants were negatively impacted
I had my wifi cable broken and spent two days without internet and my tenants were negatively impacted. I tried to contact some other metro Fibre employee but had no luck till I landed my situation to Nyiko Chauke. The gentleman is nothing but a godsend. He facilitated everything and with 24hrs my internet was resolved. May his great customer service be recognized!
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MetroFibre Networx's replyOfficial
12 Sept 2025, 16:27Dear Paulmabaso,
Thank you for sharing your experience with us. We are pleased to hear that Nyiko Chauke was able to assist you so efficiently and ensure your service was restored within 24 hours. Your recognition of his efforts is greatly appreciated, and we will make sure your feedback is shared with him and the wider team.
We are delighted to know that the matter was resolved to your satisfaction and that you are now connected again.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us. We are pleased to hear that Nyiko Chauke was able to assist you so efficiently and ensure your service was restored within 24 hours. Your recognition of his efforts is greatly appreciated, and we will make sure your feedback is shared with him and the wider team.
We are delighted to know that the matter was resolved to your satisfaction and that you are now connected again.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Sept 2025, 16:27
Official
Dear Paulmabaso,
Thank you for sharing your experience with us. We are pleased to hear that Nyiko Chauke was able to assist you so efficiently and ensure your service was restored within 24 hours. Your recognition of his efforts is greatly appreciated, and we will make sure your feedback is shared with him and the wider team.
We are delighted to know that the matter was resolved to your satisfaction and that you are now connected again.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us. We are pleased to hear that Nyiko Chauke was able to assist you so efficiently and ensure your service was restored within 24 hours. Your recognition of his efforts is greatly appreciated, and we will make sure your feedback is shared with him and the wider team.
We are delighted to know that the matter was resolved to your satisfaction and that you are now connected again.
Best regards,
Marilize
MetroFibre Complaints & Escalations