1 reviews | Active since Apr 2010
I DIDN’T ASK FOR MY PACKAGE TO BE UPGRADED nor for MY MONTHLY FEE TO BE INCREASED
Last week I received an email from Metrofibre with the subject line” “Exciting Changes Coming in March 2023!” The “exciting changes” are an increase from 50 to 250 Mbps.
I do not need 250 Mbps and emailed sales support (at) metrofibre with a simple question: “What is the new monthly subscription should I wish to remain with the 50 Mbps package?”
The answer from Esmeralda de Beer [Customer care Outsource Agent]: “Kindly note that the 50Mbps will be upgraded to a new 250Mbps package. The monthly payment will be R799.00.”
Not only did I not ask to be upgraded but in addition they are planning to increase my monthly premium from R760.00 to R799.00 per month. I DON’T THINK SO.
MY ORIGINAL QUESTION STILL REMAINS UNANSWERED.
Does Metrofibre READ their client's [or for that matter their own] emails?
PS The original “exciting changes” email stated that the new upgraded package was “at no extra cost” to me.
Thank you for bringing this issue to our attention.
Please note that an agent will be in contact to provide further clarity on the above query.
We apologise for the inconvenience caused.
Kind Regards,
MetroFibre
Thank you for bringing this issue to our attention.
Please note that an agent will be in contact to provide further clarity on the above query.
We apologise for the inconvenience caused.
Kind Regards,
MetroFibre
Thank you for taking my call.
Kindly check your Inbox for the email from me confirming that your line will be upgraded to 250Mbps at no extra cost to you.
Kind Regards
Clarisa
Metrofibre
Thank you for taking my call.
Kindly check your Inbox for the email from me confirming that your line will be upgraded to 250Mbps at no extra cost to you.
Kind Regards
Clarisa
Metrofibre
I didn't realise that there was a 20 Mbps option at R400.00 per month, which I am now downgrading to.
250 Mbps is an overkill for my needs [email, surfing the net and streaming the odd Netflix or YouTube show] - 20 Mbps is enough.
At any rate I seldom achieved the rated 50 Mbps.
Whenever I performed an Ookla speed test the result was around 20-30 Mbps anyway.
Pity that it took an hellopeter review to get answers. Thanks, hellopeter for providing this platform.
I didn't realise that there was a 20 Mbps option at R400.00 per month, which I am now downgrading to.
250 Mbps is an overkill for my needs [email, surfing the net and streaming the odd Netflix or YouTube show] - 20 Mbps is enough.
At any rate I seldom achieved the rated 50 Mbps.
Whenever I performed an Ookla speed test the result was around 20-30 Mbps anyway.
Pity that it took an hellopeter review to get answers. Thanks, hellopeter for providing this platform.
Thank you for your feedback, we will work on customer communication.
Kind Regards
MetroFibre
Shanice
Thank you for your feedback, we will work on customer communication.
Kind Regards
MetroFibre
Shanice