TT
Tyra T
1 reviews | Active since Apr 2026
10 Apr 2026, 13:21
I called in constantly worried that the network may not be connected before the weekend and spoke to the most amazing agent Amber from the Technical Department who gave the best service one could ever imagine
I called in constantly worried that the network may not be connected before the weekend and spoke to the most amazing agent Amber from the Technical Department who gave the best service one could ever imagine. I understand other parties played a part but she definitely went the extra mile by calling back and providing the reassurance a client would need. Definitely an asset to the company ! You're a sweetheart, Amber. Keep it up !
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MetroFibre Networx's replyOfficial
10 Apr 2026, 13:43Dear Tyra,
Thank you so much for sharing your wonderful feedback! We’re delighted to hear about your positive experience and the reassurance you received during your interaction with Amber.
It’s especially rewarding to know that her dedication, proactive communication, and willingness to go the extra mile made such a meaningful difference for you. We will be sure to pass on your kind words to her and the broader team involved.
Your recognition means a great deal to us, and we truly appreciate you taking the time to highlight this experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you so much for sharing your wonderful feedback! We’re delighted to hear about your positive experience and the reassurance you received during your interaction with Amber.
It’s especially rewarding to know that her dedication, proactive communication, and willingness to go the extra mile made such a meaningful difference for you. We will be sure to pass on your kind words to her and the broader team involved.
Your recognition means a great deal to us, and we truly appreciate you taking the time to highlight this experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Apr 2026, 13:43
Official
Dear Tyra,
Thank you so much for sharing your wonderful feedback! We’re delighted to hear about your positive experience and the reassurance you received during your interaction with Amber.
It’s especially rewarding to know that her dedication, proactive communication, and willingness to go the extra mile made such a meaningful difference for you. We will be sure to pass on your kind words to her and the broader team involved.
Your recognition means a great deal to us, and we truly appreciate you taking the time to highlight this experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you so much for sharing your wonderful feedback! We’re delighted to hear about your positive experience and the reassurance you received during your interaction with Amber.
It’s especially rewarding to know that her dedication, proactive communication, and willingness to go the extra mile made such a meaningful difference for you. We will be sure to pass on your kind words to her and the broader team involved.
Your recognition means a great deal to us, and we truly appreciate you taking the time to highlight this experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations