1 reviews | Active since Sept 2024
I am still without fibre
14 April 2026, and I am still without fibre.
This situation has gone on for far too long. I have been patient, I have followed up, and I have trusted that this would be resolved ,but nothing has changed.
I am now really struggling, especially because I do not even have mobile data at home to fall back on. Staying connected has become a daily challenge, and it is affecting my household in a very real way.
I paid R480 for a service that I am not receiving. That money is not small to me , it is something I budget for carefully. At this point, I am simply asking for what is fair.
I want my money back.
I am extremely disappointed and honestly feel overlooked as a customer. Please can someone take this seriously and assist me with a refund.
#MetroFibre #RefundRequest #NoService #VeryDisappointed
Thank you for bringing your concerns to our attention. We understand the impact that a prolonged loss of service can have, especially where connectivity is essential and there are no alternative options available.
Your request regarding the ongoing fibre outage and refund has been noted and escalated to the relevant team for urgent review. The team will investigate the service interruption, verify the account history, and assess the refund request in line with the applicable service records and billing processes.
We will ensure that feedback is provided once the investigation has been completed and the outcome confirmed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the impact that a prolonged loss of service can have, especially where connectivity is essential and there are no alternative options available.
Your request regarding the ongoing fibre outage and refund has been noted and escalated to the relevant team for urgent review. The team will investigate the service interruption, verify the account history, and assess the refund request in line with the applicable service records and billing processes.
We will ensure that feedback is provided once the investigation has been completed and the outcome confirmed.
Best regards,
Marilize
MetroFibre Complaints & Escalations