I am so tired of MetroFibre .

I’m not impressed with the customer service, yesterday I was promised that by the end of the day I’d be connected but still nothing. I sent numerous emails, logged tickets, and spent hours on the phone holding. I didn't do all this because I was bored, it was due to desperation, I work from home and had to incur more costs by buying data to connect. I managed to speak to two support staff who promised that I'll be connected, but am still waiting. I've never received such appalling service from MetroFibre before, I wonder what is happening now, because clearly something is going on there.