I am so tired about complaining about same thing
I am so tired about complaining about same thing. In July I moved to my current place and completed change of address for address to change and technician sent for connection. The connection took long to resolve but eventually resolved. Now I am sitting with issue that my statements still reflect the old address. I have sold that place. Each month I keep reminding metrofibre to change my address and they say they will escalate it finance or finance will contact me. No finance has contacted me. I was charged for change if address etc but I'm still still receiving statements with old address. I feel metrofibre does not take me seriously as a customer.
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MetroFibre Networx's replyOfficial
04 Dec 2023, 17:00Dear Nkuli
I sincerely apologize for the ongoing inconvenience you've experienced regarding the address update. Your frustration is completely understandable, and I appreciate your patience as we work to rectify this matter.
I want to assure you that we take your concerns seriously, and I have personally raised this issue with our finance management team for urgent assistance. They will thoroughly investigate the situation, rectify the address discrepancy, and ensure that your statements reflect the correct and updated information.
I understand the frustration caused by the delays in resolving this matter, and I sincerely apologize for any inconvenience this has caused. Our team is committed to addressing this issue promptly, and we will take corrective measures to prevent such occurrences in the future.
We appreciate your continued patience and understanding as we work towards a resolution.
Thank you for bringing this to our attention, and we are committed to ensuring your satisfaction as a valued customer.
Best Regards,
Marilize
I sincerely apologize for the ongoing inconvenience you've experienced regarding the address update. Your frustration is completely understandable, and I appreciate your patience as we work to rectify this matter.
I want to assure you that we take your concerns seriously, and I have personally raised this issue with our finance management team for urgent assistance. They will thoroughly investigate the situation, rectify the address discrepancy, and ensure that your statements reflect the correct and updated information.
I understand the frustration caused by the delays in resolving this matter, and I sincerely apologize for any inconvenience this has caused. Our team is committed to addressing this issue promptly, and we will take corrective measures to prevent such occurrences in the future.
We appreciate your continued patience and understanding as we work towards a resolution.
Thank you for bringing this to our attention, and we are committed to ensuring your satisfaction as a valued customer.
Best Regards,
Marilize
MetroFibre Networx's reply04 Dec 2023, 17:00
Official
Dear Nkuli
I sincerely apologize for the ongoing inconvenience you've experienced regarding the address update. Your frustration is completely understandable, and I appreciate your patience as we work to rectify this matter.
I want to assure you that we take your concerns seriously, and I have personally raised this issue with our finance management team for urgent assistance. They will thoroughly investigate the situation, rectify the address discrepancy, and ensure that your statements reflect the correct and updated information.
I understand the frustration caused by the delays in resolving this matter, and I sincerely apologize for any inconvenience this has caused. Our team is committed to addressing this issue promptly, and we will take corrective measures to prevent such occurrences in the future.
We appreciate your continued patience and understanding as we work towards a resolution.
Thank you for bringing this to our attention, and we are committed to ensuring your satisfaction as a valued customer.
Best Regards,
Marilize
I sincerely apologize for the ongoing inconvenience you've experienced regarding the address update. Your frustration is completely understandable, and I appreciate your patience as we work to rectify this matter.
I want to assure you that we take your concerns seriously, and I have personally raised this issue with our finance management team for urgent assistance. They will thoroughly investigate the situation, rectify the address discrepancy, and ensure that your statements reflect the correct and updated information.
I understand the frustration caused by the delays in resolving this matter, and I sincerely apologize for any inconvenience this has caused. Our team is committed to addressing this issue promptly, and we will take corrective measures to prevent such occurrences in the future.
We appreciate your continued patience and understanding as we work towards a resolution.
Thank you for bringing this to our attention, and we are committed to ensuring your satisfaction as a valued customer.
Best Regards,
Marilize