I am a WebAfrica client who received no response to the fact that I had no internet connection for 2 weeks

I am a WebAfrica client who received no response to the fact that I had no internet connection for 2 weeks. I determined that WebAfrica’s clients were serviced by Metrofibre. I contacted Metrofibre on the 2nd of June and my service was reconnected today, the 3rd of June. Fibre cable was damaged. I found Metrofibre approachable and spoke to an amazing agent who was patient, kind and understood the dilemma I found myself in. I was not able to make physical contact with Webafrica, just a bot or Whattsapp forum. I was asked questions to which I rep**** that I had NO SERVICE whatsoever, but it continued dismissing my report. Thank you Metrofibre, you made the difference!