SI
Sachin I
1 reviews | Active since Feb 2021
12 Feb 2025, 17:11
How long can a new customer last!
Got an installer in on Monday to install router & Calix. All fine. No connectivity 24 hrs later. MF sends a repair & maintenance team who disconnect the Calix & report a problem with on of the devices. Get told office has no stock of that device, what a joke! Customer care trying to get me to reconnect devices that were reported faulty and continue waiting for connectivity, later in the day, laughable. Being a new customer, this leaves a lot to be desired and shows what a dire state this country is in when something this simple, this far has taken 7 separate people, 3 days to resolve with utter failure.
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MetroFibre Networx's replyOfficial
12 Feb 2025, 17:55Dear Sachin,
Thank you for sharing your feedback and bringing your concerns to our attention.
We understand your frustration, and we have escalated this matter to our maintenance management team for urgent follow-up. We are actively looking into the issue and will be in contact with you to provide further updates as soon as they become available.
We appreciate your patience as we work to address your concerns and resolve this situation.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback and bringing your concerns to our attention.
We understand your frustration, and we have escalated this matter to our maintenance management team for urgent follow-up. We are actively looking into the issue and will be in contact with you to provide further updates as soon as they become available.
We appreciate your patience as we work to address your concerns and resolve this situation.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Feb 2025, 17:55
Official
Dear Sachin,
Thank you for sharing your feedback and bringing your concerns to our attention.
We understand your frustration, and we have escalated this matter to our maintenance management team for urgent follow-up. We are actively looking into the issue and will be in contact with you to provide further updates as soon as they become available.
We appreciate your patience as we work to address your concerns and resolve this situation.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback and bringing your concerns to our attention.
We understand your frustration, and we have escalated this matter to our maintenance management team for urgent follow-up. We are actively looking into the issue and will be in contact with you to provide further updates as soon as they become available.
We appreciate your patience as we work to address your concerns and resolve this situation.
Best regards,
Marilize
MetroFibre Complaints & Escalations