NM
Nomfundo M
1 reviews | Active since Jul 2019
05 Dec 2023, 14:20
How do I pay for services that were not used ?
I app**** for prepaid connection I activated the connection . I opted for Prepaid option which is payable in advance. My surprise is to get a bill of R1538 to pay for services that I have never used I sent a complaint to their Finance department on the 31 October , till today my issue has not been resolved . If it's a prepaid , then I can only pay when I want to use it . How do I get charged without using the services . And till to day no response from them
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Replies (2)
MetroFibre Networx's replyOfficial
05 Dec 2023, 15:51Dear Nomfundo
I sincerely apologize for the inconvenience and frustration you've experienced regarding your prepaid connection billing. Your concern is of utmost importance to us, and we appreciate you bringing it to our attention.
Upon reviewing your case, we have escalated the matter to our finance team for urgent investigation and assistance.
Our finance team will thoroughly review your account, address the billing discrepancy, and provide you with a prompt resolution. I understand the urgency of this matter, and we are committed to rectifying the situation as quickly as possible.
We apologize for any delays in responding to your initial complaint, and we assure you that our team is actively working towards resolving your concern.
If you have any additional details or concerns, please feel free to reach out to us.
Thank you for your understanding, and we look forward to resolving this matter to your full satisfaction.
Best Regards,
Marilize
I sincerely apologize for the inconvenience and frustration you've experienced regarding your prepaid connection billing. Your concern is of utmost importance to us, and we appreciate you bringing it to our attention.
Upon reviewing your case, we have escalated the matter to our finance team for urgent investigation and assistance.
Our finance team will thoroughly review your account, address the billing discrepancy, and provide you with a prompt resolution. I understand the urgency of this matter, and we are committed to rectifying the situation as quickly as possible.
We apologize for any delays in responding to your initial complaint, and we assure you that our team is actively working towards resolving your concern.
If you have any additional details or concerns, please feel free to reach out to us.
Thank you for your understanding, and we look forward to resolving this matter to your full satisfaction.
Best Regards,
Marilize
MetroFibre Networx's reply05 Dec 2023, 15:51
Official
Dear Nomfundo
I sincerely apologize for the inconvenience and frustration you've experienced regarding your prepaid connection billing. Your concern is of utmost importance to us, and we appreciate you bringing it to our attention.
Upon reviewing your case, we have escalated the matter to our finance team for urgent investigation and assistance.
Our finance team will thoroughly review your account, address the billing discrepancy, and provide you with a prompt resolution. I understand the urgency of this matter, and we are committed to rectifying the situation as quickly as possible.
We apologize for any delays in responding to your initial complaint, and we assure you that our team is actively working towards resolving your concern.
If you have any additional details or concerns, please feel free to reach out to us.
Thank you for your understanding, and we look forward to resolving this matter to your full satisfaction.
Best Regards,
Marilize
I sincerely apologize for the inconvenience and frustration you've experienced regarding your prepaid connection billing. Your concern is of utmost importance to us, and we appreciate you bringing it to our attention.
Upon reviewing your case, we have escalated the matter to our finance team for urgent investigation and assistance.
Our finance team will thoroughly review your account, address the billing discrepancy, and provide you with a prompt resolution. I understand the urgency of this matter, and we are committed to rectifying the situation as quickly as possible.
We apologize for any delays in responding to your initial complaint, and we assure you that our team is actively working towards resolving your concern.
If you have any additional details or concerns, please feel free to reach out to us.
Thank you for your understanding, and we look forward to resolving this matter to your full satisfaction.
Best Regards,
Marilize
NM
Nomfundo M's updateReviewer Update
09 Dec 2023, 13:07Till today , no one has contacted me or responded on my Email
Thanks
Thanks
NM
Nomfundo M's update09 Dec 2023, 13:07
Reviewer Update
Till today , no one has contacted me or responded on my Email
Thanks
Thanks