How difficult is it to give you new business?

I have been trying to give your company new business as I'm moving to a new place and needs fibre installed. I have seen some good reviews on HP, that's why I decided to contact Metro Fibre, however, this process has been PAINFULL. I have given all necessary info when I sent my initial mail, and had since that email, there has been 12 emails asking questions that are answered in my first email.

I would LOVE to use MetroFibre as my ISP, but your customer service is pathetic and I would rather just use another company that can sort me out asap. I can't do your work for you. Can you assign my ticket to someone that can actually assist me or should I just sort this out myself and use another company?

Would defs not recommend MetroFibre.