horroble service from finance department

Dear MetroFibre,

I would like to say that Im disgusted by your services, Your finance department's lack of customer service and my account constantly being blocked affects my work from home very badly. I have so many references with your finance team i even lost count, I have made payments for my account and to date they have not being allocated, i was requested to sent proof and when i did i was told payments are not reflecting on your side so I should send the bank statement which i did. Upon sending the statement my ticket was overlooked and was referred to my bank of which my bank confirmed payment was sent to you guys. I wouldn't understand why is the purpose of having a unique reference when I constantly have to provide my POP, why are funds not automatically being allocated? your services are really bad and Im looking to find myself another fiber service company. in numerous occasions i have been double invoiced. Please sort out your finance department and unsuspend my services I do not owe you. Allocate my payment from July 2024 to say I'm angry is an understatement. You have 1 star from me because i need to put something otherwise zero!!! Your agents puts us on hold for more than 30 min without getting back to us which is disgusting , teach your agent proper hold process!!