PM
Pule M
1 reviews | Active since Oct 2015
04 Dec 2024, 12:28
Horrific Support
I have been with Metrofibre for 6/7 months and the level of service from your support desk leaves a bitter taste. I've had no internet since Sunday despite all my efforts of reaching out through all channels (calls, emails and whatsapp). This is surely not SERVICE.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
04 Dec 2024, 12:38Dear Pule Majola
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve experienced. We completely understand your frustration, especially given the lack of internet access since Sunday and the challenges you've faced in resolving this issue.
This is certainly not the level of service we strive to provide, and we truly regret the experience you've had. Please rest assured that we are escalating this matter to the relevant department to ensure it receives the immediate attention required. We are committed to resolving this issue as quickly as possible and will keep you updated.
Once again, We apologize for the inconvenience, and I appreciate your patience as we work to resolve this.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve experienced. We completely understand your frustration, especially given the lack of internet access since Sunday and the challenges you've faced in resolving this issue.
This is certainly not the level of service we strive to provide, and we truly regret the experience you've had. Please rest assured that we are escalating this matter to the relevant department to ensure it receives the immediate attention required. We are committed to resolving this issue as quickly as possible and will keep you updated.
Once again, We apologize for the inconvenience, and I appreciate your patience as we work to resolve this.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Dec 2024, 12:38
Official
Dear Pule Majola
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve experienced. We completely understand your frustration, especially given the lack of internet access since Sunday and the challenges you've faced in resolving this issue.
This is certainly not the level of service we strive to provide, and we truly regret the experience you've had. Please rest assured that we are escalating this matter to the relevant department to ensure it receives the immediate attention required. We are committed to resolving this issue as quickly as possible and will keep you updated.
Once again, We apologize for the inconvenience, and I appreciate your patience as we work to resolve this.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve experienced. We completely understand your frustration, especially given the lack of internet access since Sunday and the challenges you've faced in resolving this issue.
This is certainly not the level of service we strive to provide, and we truly regret the experience you've had. Please rest assured that we are escalating this matter to the relevant department to ensure it receives the immediate attention required. We are committed to resolving this issue as quickly as possible and will keep you updated.
Once again, We apologize for the inconvenience, and I appreciate your patience as we work to resolve this.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations