MB
Melissa B

1 reviews | Active since Feb 2019

13 Jul 2021, 10:31

HORRIFIC SERVICE, NO INTERNET FOR THIRD WEEK IN A ROW

Absolutely pathetic service. This is the THIRD internet outage in three weeks. Each time we are given the run around, we constantly have to follow up and are forced to accept the ridiculous snail paced timeline of up to four days without internet before someone comes out to fix the issue or assists us. I refuse to accept this timeline this time again. Our internet is down AGAIN and I want resolution ASAP. Metrofibre's service is horrific to say the least.

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Replies (3)
MetroFibre Networx
MetroFibre Networx's reply13 Jul 2021, 11:29
Official
Good morning Melissa,

Thank you for your message.

Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?

Thank you,
The MetroFibre Team
MB
Melissa B's update14 Jul 2021, 17:36
Reviewer Update
Ticket number 94876. Please pick up my details and contact me directly.
MetroFibre Networx
MetroFibre Networx's reply14 Jul 2021, 19:25
Official
Thank you Melissa,

We have escalated your query and ticket number to the correct department.

The MetroFibre Team