Horrific service, internet down for days and days

I am just flabbergasted at how poor Metrofibre's customer support is. We have had no internet since early Tuesday morning, and to date absolutely nothing has been done about it. The customer support centre seems to be completely disconnected from the rest of the company, so all they do is say that they'll escalate the issue. We have had the issue escalated about 20 times already, yet absolutely nothing has happened. Absolutely zero. We get told that the contractor will contact us. Zero calls. We get told that they will come out to our place. Zero people come out. To make it all worse, multiple units in our complex don't have internet, so Metrofibre keeps coming out and fixing one unit, then promptly leaves. How poor is this coordination? Imagine driving out to the same place 20 times to fix each unit individually. I don't understand how a business can be run so poorly. We have phoned countless times, emailed, sent whatsapp messages, sent the ISP follows up as well, and even raised complaints. Still we sit with no internet and no idea when it will be up again. It is disgraceful that fibre companies have a monopoly on suburbs like this, we can't even cancel our contract.