aG
annie G
1 reviews | Active since Jun 2019
20 Sept 2023, 06:33
Horrific service
Horrible service . .. no internet since 16 30 yesterday ..... and they do not have a 24 hour assist ..... only WhatsApp untill 20 00 but was not resolved
Helpful (0)
Replies (4)0
Replies (4)aG
annie G's updateReviewer Update
20 Sept 2023, 09:11It is now 2 hours - the whatsapp support is useless and no one is attending to this
aG
annie G's update20 Sept 2023, 09:11
Reviewer Update
It is now 2 hours - the whatsapp support is useless and no one is attending to this
aG
annie G's updateReviewer Update
20 Sept 2023, 09:47THANKS FOR RESPONSE
aG
annie G's update20 Sept 2023, 09:47
Reviewer Update
THANKS FOR RESPONSE
MetroFibre Networx's replyOfficial
20 Sept 2023, 09:49Dear valued client,
Please accept our apologies for the frustration caused.
Kindly note that your fibre link is connected at the accurate optimal signal levels on our system.
Kindly follow up with your ISP (Web Africa) for further connection issues.
We will also liaise with our Key Accounts department to escalate to Web Africa for urgent assistance.
We sincerely apologize for the inconvenience caused.
We thank you for your patience.
Kind Regards,
Nthabi
Please accept our apologies for the frustration caused.
Kindly note that your fibre link is connected at the accurate optimal signal levels on our system.
Kindly follow up with your ISP (Web Africa) for further connection issues.
We will also liaise with our Key Accounts department to escalate to Web Africa for urgent assistance.
We sincerely apologize for the inconvenience caused.
We thank you for your patience.
Kind Regards,
Nthabi
MetroFibre Networx's reply20 Sept 2023, 09:49
Official
Dear valued client,
Please accept our apologies for the frustration caused.
Kindly note that your fibre link is connected at the accurate optimal signal levels on our system.
Kindly follow up with your ISP (Web Africa) for further connection issues.
We will also liaise with our Key Accounts department to escalate to Web Africa for urgent assistance.
We sincerely apologize for the inconvenience caused.
We thank you for your patience.
Kind Regards,
Nthabi
Please accept our apologies for the frustration caused.
Kindly note that your fibre link is connected at the accurate optimal signal levels on our system.
Kindly follow up with your ISP (Web Africa) for further connection issues.
We will also liaise with our Key Accounts department to escalate to Web Africa for urgent assistance.
We sincerely apologize for the inconvenience caused.
We thank you for your patience.
Kind Regards,
Nthabi
aG
annie G's updateReviewer Update
20 Sept 2023, 09:52MANY THANKS
aG
annie G's update20 Sept 2023, 09:52
Reviewer Update
MANY THANKS