LM
Lebo M
1 reviews | Active since Apr 2019
11 Dec 2024, 15:49
Horrific Service
I've spent 7 days without internet, I was promised manager call backs and call backs from maintenance, no one has called me. I was promised that someone would come repair it today, no one has come. I have spent a large sum of money calling metrofibre and buying data in order for me to put in some of my day's work, to say I'm disappointed with the service is an understatement!
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Replies (1)
MetroFibre Networx's replyOfficial
11 Dec 2024, 16:02Dear Lebo Mokoena
We sincerely apologize for the inconvenience and frustration you have experienced due to the lack of internet connectivity and the unmet promises regarding callbacks and repairs. We completely understand how important it is to have reliable service, and we truly regret that you’ve had to go through this.
Please be assured that we take this matter seriously. We will be escalating your case to the relevant department to ensure that the issue is addressed promptly. We also request your patience as we work to resolve this as quickly as possible.
Once again, We apologize for the delays and the impact this has had on your ability to work. We are committed to resolving this and restoring the service as soon as possible.
Thank you for bringing this to our attention.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Dec 2024, 16:02
Official
Dear Lebo Mokoena
We sincerely apologize for the inconvenience and frustration you have experienced due to the lack of internet connectivity and the unmet promises regarding callbacks and repairs. We completely understand how important it is to have reliable service, and we truly regret that you’ve had to go through this.
Please be assured that we take this matter seriously. We will be escalating your case to the relevant department to ensure that the issue is addressed promptly. We also request your patience as we work to resolve this as quickly as possible.
Once again, We apologize for the delays and the impact this has had on your ability to work. We are committed to resolving this and restoring the service as soon as possible.
Thank you for bringing this to our attention.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations